1. Subject 2. Conditions and Membership Information 3. The CostaClub Card - Personal Identification Number – Length of Membership 4. Accumulation of points 5. Aquamarine,Coral and Pearl Clubs 6. The Privileges reserved for CostaClub Members 7. Modifications to the Club Rules and General regulations
Privacy Policy
1. Subject Costa Crociere S.p.A. (herewith also called Costa) constitutes the "Costa Club Programme". The "CostaClub Programme" (herewith also called the "Club") is a non-profit making promotional initiative, which proposes to: - ensure a series of recognitions and advantages to Costa's most faithful customers,according to these general regulations (herewith also called "Regulations") and special conditions that will be communicated periodically; - promote the image, colours and values of the Costa Cruises brand and its tourist services.
2. Conditions and Membership Information 2.1 Any individual can join the CostaClub who is at least 18 years old, has taken at least one cruise with Costa and is resident in Albania, Bulgaria, Croatia, Cyprus, Czechrepublic, Denmark, Egypt, Estonia, Finland, Greece, Hungary, Iceland, Israel, Jordan, Latvia, Lebanon, Lithuania, Macedonia, Malta, Montenegro, Morocco, Norway, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Southafrica, Sweden, Tunisia and Turkey at the time of joining where she/he can receive Club information. 2.2 Club membership is free and can be activated online at www.costacruise.com or on board Costa ships.The membership request,if made on board,will be processed within 60 days after the end of the cruise. Once membership has been confirmed, the CostaClub Member will be issued a Personal Identification Number. The Member guarantees that all information she/he has given is correct and only she/he is responsible for it.The data given by Members to join the programme becomes part of a file finalised to the optimum running of the CostaClub. This file is managed by Costa Cruises in accordance with Law 675/96, which guarantees its use according to the purposes outlined in the section "Declaration of Privacy" in these regulations.
3. The CostaClub Card - Personal Identification Number – Length of Membership 3.1 After registering, each Member will receive by email a Personal Identification Number at the address indicated. The Personal Identification Number must always be quoted when booking cruises in order to allow the crediting of the associated points and entitlement to the privileges reserved for Club members. 3.2 The CostaClub Card displaying the Personal Identification Number will be issued to the new Member on board the ship during the first cruise after registering for the Club. The Card is in the Member's name,is the property of Costa Cruises and has a magnetic strip. It can only be used by the cardholder as per the rules and regulations contained herein.The CostaClub Card also functions as a "credit card" for making purchases during the cruise, as an identification document (a boarding pass for entry and exit to the ship) and cabin key. (the CostaClub Card acts as a cabin key on the Costa Atlantica, Costa Concordia, Costa Fortuna,Costa Magica and Costa Mediterranea only). 3.3 CostaClub Membership lasts for three years. Membership will automatically be renewed for another three years when another Costa cruise is booked, it being understood that Members have the right to discontinue their membership of the CostaClub Programme at any time, in accordance with Article 7.11. If no booking is made for three years, all privileges are temporarily suspended until a subsequent booking is made or at the specific request of a Member,while the number of points collected by the cardholder remains unchanged.
4. Accumulation of points 4.1 The points constitute the basic unit of calculation used by Costa Cruises for the CostaClub.An account, to which the points are accredited, is linked to the Personal Identification Number. Members that have taken a cruise starting from 15 May 2001 accumulate their points on the basis of the number of days spent on the cruise on board the Costa ships and total expenses on board as indicated below: • for every cruise day the Card holder has the right of accreditation of 100 points; • for every 52 euros spent on board, excluding fractions of that amount, give the right of accreditation of 40 points. If the cruise is not found in the Costa Cruises database, the Member has to supply documentation proving that she/he took the cruise on the dates indicated. 4.2 Concerning the expenses made on board,only those expenses made with the personal cruise card (CostaCard), supplied in the cabin and activated at the beginning of the cruise, will be valid for the accreditation of points. Furthermore, expenses added to the card in the casinos and during onboard auctions, as well as expenses on board paid for by the Member but registered on a magnetic card different from that of the Member's card, do not contribute towards the calculation of points, even if the other person is sharing the same cabin. 4.3 Members who believe that they have the right to more points than those shown on their account statement should send copies of cruise tickets and receipts of payment of expenses sustained on board the cruise considered lacking to the CostaClub. This is to allow for necessary controls and the calculation of the correct number of points to be accredited to the Member.Requests for updating points can be made by sending your name, surname and CostaClub card number, along with the requested documentation to CostaClub by fax to +39 010 5483 870 or by post to Booking Dept./CostaClub New Markets - Via XII Ottobre 2 - 16121 Genova - Italy. 4.4 Automatic accreditation of points is made 30 days from the end of each cruise.Members can check their account statement at our website www.costacruise.com.
5. Aquamarine,Coral and Pearl Clubs There are three Club categories defined according to the level of points: AQUAMARINE CLUB: reserved for Members who have accumulated up to 2,000 points CORAL CLUB: reserved for Members who have accumulated from 2,001 to 5,000 points PEARL CLUB: reserved for Members who have accumulated over 5,001 points Upgrading to the next category occurs automatically upon reaching the above thresholds. Members will receive written notification of the upgrade.
6. The Privileges reserved for CostaClub Members 6.1 Members of the CostaClub have the right to a series of Privileges differentiated by category according to the Club of membership. The privileges are classified in: a) Supplementary services or status benefits and discounts on purchases on board. b) Discounts on the purchase of a Costa cruise. 6.2 Allocation of the Privileges is subject to the entry of each participating Member's Personal Identification Number at the moment of holding or confirming cruise bookings. The order and days of allocation of the onboard Privileges may vary according to the duration of the cruise and the organisation of the ship and may not be disputed by Members. 6.3 The list of supplementary services and discounts on purchases of products or services made on board are shown in the “CostaClub pampers you with never-ending personal attention” guide and in the newsletters sent to Members. Costa Cruises reserves the right to change the conditions for receiving Privileges and also the content of the Privileges themselves, provided that the rights already acquired by the Members are safeguarded and that the Members are informed beforehand. 6.4 The Privileges are divided into Personal Privileges and Cabin Privileges. The Personal Privileges are reserved for the Member as an individual person.The Cabin Privileges presume the division of the privileges among all the occupants of the cabin. The presence of several Members in the same cabin does not give the right to multiple or accumulative distribution of Cabin Privileges. 6.5 The distribution of the privileges of "Privilege Embarkation" and "Privilege Disembarkation" can, without warning, undergo variations or suspension for operational reasons. These services refer exclusively to the embarkation at the beginning of the cruise and the disembarkation that precedes the end of the cruise. The Members of the Coral and Pearl Clubs that want to use the "Privilege Embarkation" service must present one of the following documents to the Customer Service desk: personal CostaClub Card; page of cruise ticket bearing Card number and Club of membership; CostaClub welcome letter bearing Card number and Club of membership. They will then be able to collect their embarkation number. For the “Privilege Disembarkation”service the Members of the Pearl category will be put in the first groups for disembarkation,operational situation of the individual stops permitting. The information office on board will,in any case,be available to consider possible special requests if they are made in good time and not later than the day prior to the end of the cruise.The order of embarkation or disembarkation can vary from cruise to cruise in relation to the harbours of embarkation, the departure or arrival schedule forecast for the ship, and in accordance with security regulations and may not be disputed by Members. 6.6 The discounts on purchases made on board are recognized at the moment the purchase is registered using the personal magnetic card.No discounts on goods or services purchased on board may be used in conjunction with other promotions or with the discounts for onboard purchases associated with the ProntoPrice fare when applicable. The discount on the video "My cruise" and on the purchase of Costa Cruises books is not applicable for multiple purchases of the same product. The discount on the selected beauty treatments for face and body is allotted to coincide with the opening of the wellness centres on the days the ship is stopped in a port. The invitation to the complimentary dinner in the Club Restaurants is reserved for Pearl Members and one cabin companion. The invitation does not cover the cost of drinks and is not valid for dinner with the à la carte menu. (Privilege available aboard the Costa Atlantica,Costa Concordia,Costa Europa,Costa Fortuna,Costa Magica,Costa Mediterranea and Costa Victoria). 6.7 The discounts on the purchase of a cruise will be recognised directly by the travel agency at the time of holding or confirming a booking, following the compulsory entry of the Member's Personal Identification Number. It is not possible to change a booking subsequently by entering the Member's Personal Identification Number to obtain the discount. Commercial discounts will be applied only on the condition that the Card holder actually goes on the cruise, even if the Card holder is not present at the moment of booking. 6.8 The discount is understood to be applied to the total cost of the cabin. The discount is not applicable to the cost of flights, transfers,port taxes and land accommodation where applicable. 6.9 The combinability of the discount for the purchase of a cruise with other promotions must always be checked. Members are asked to check directly with Costa Cruises by writing to costaclub.int@Costa.it or with their travel agent. The discounts will be usable by Members within the limits of the places available for each departure.
7. Modifications to the Club rules and General regulations 7.1 Costa Cruises reserves the right to modify or integrate in all or in part these Regulations by communicating them to the Members and provided that the rights already acquired by the Members are safeguarded, as well as to cancel the programme with six months notice addressed to the Members. Beginning from the cancellation date previously communicated to the Members, no points can be accredited to the account. 7.2 The CostaClub Programme will run until 15 May 2010 on the understanding that its duration will be renewable. 7.3 Costa Cruises, in its unquestionable judgement, reserves the right to revoke Club membership to any client that shows behaviour detrimental to its image or that tries to use their membership and membership documents in a manner different from that outlined in the regulations. In case of exclusion and/or closure of the account,the points accumulated up to that moment and relative privileges will be forfeited. 7.4 Juridical persons,as well as employees of Costa Cruises,are excluded from participation in this programme. 7.5 Any communication to the Members foreseen by these Regulations will be made by Costa to the address given by the Member at the time of joining. It will be the responsibility of the Member to communicate any change of address as soon as possible in writing to Booking Dept./CostaClub New Markets - Via XII Ottobre 2 - 16121 Genova - Italy. 7.6 The points and privileges assigned to the Members are strictly personal and cannot be yielded, transferred, sold, converted into money or reimbursed in the case of partial use. Every Member can be the holder of only one account and a Personal Identification Number. In case of error in which there is more than one account and/or Personal Identification Number registered to the same Member,Costa will transfer the points accumulated on one single account and cancel the other accounts and relative Personal Identification Numbers. 7.7 Points will not be accredited in any case (relative to the cruise days) if the Member is travelling with a free ticket. Furthermore, points will not be recognized to the Member if reasons independent of the will of the carriers or safety reasons have caused the cancellation of the cruises. 7.8 Costa Cruises reserves the right to rectify the account of any Member of points accredited erroneously and to attribute credits in supplementary points on the occasion of specific promotional campaigns which the Member will be informed about in a timely manner. 7.9 Costa Cruises reserves the faculty to modify the frequency of the forwarding of the periodic communications at any time. Furthermore, Costa Cruises reserves the faculty to proceed at any time with an audit of the total number of points accumulated by the Members in the accounts. The information relative to the CostaClub account (statements, etc.) are issued as a purely indicative accounting and the statements cannot be reproduced or issued in duplicate copies. 7.10 In no case will Costa Cruises be held responsible for delays in the distribution of commercial offers and prizes, destruction or losses due to the postal services, or to any other forwarding agent. 7.11 Participation in the CostaClub will be subordinated to the respect of all the conditions and terms of these Regulations. The Member has the right at any time to interrupt his/her participation in the CostaClub Programme. It will be the responsibility of the Member to communicate any change of address as soon as possible by registered letter to Booking Dept./CostaClub New Markets - Via XII Ottobre 2 - 16121 Genova - Italy. 7.12 In the case of any controversy concerning the validity, interpretation and/or execution of these Regulations and the CostaClub Programme, Italian law and jurisdiction will be exclusively applicable.
Privacy Policy Costa Cruises is thoroughly committed to guaranteeing the privacy of its customer All data regarding customers registered in the CostaClub Programme is treated by Costa Cruises, as Data Controller, according to the regulations of Legislative Decree 196/2003 - Code regarding the protection of personal data.Costa Cruises has appointed Carlo Pittis Data Supervisor in accordance with Art. 29 of Legislative Decree 196/2003. Collected data may be processed for the following purposes: (i) to guarantee members a series of advantages and privileges; (ii) the statistical use of profiles of customers/members to create products and services that are more suited to their needs; (iii) information and promotional activity regarding Costa Cruises and, with the Member's permission, promotional and commercial activities of third parties that are Costa partners.Data processing will be carried out on paper,in soft copy and telephonically,in such a way as to guarantee the privacy of data. Collected data will not be forwarded and can only be communicated for the purposes described above to the following parties: (a) persons,companies, associations or professional practices that carry out assistance and consultancy services and activities for our Company, with particular but not exclusive reference to accountancy, administrative, legal,fiscal and financial matters; (b) connected companies, companies belonging to the same Group as our Company, even those located abroad; (c) parties whose freedom to access the Data is recognised by laws and secondary regulations. The list of parties to whom your Data may be communicated is available from our Company and you can request it from our Marketing Department.Also,your data may be made available, in as much as they have been entrusted by Costa Cruises to perform certain processing functions,to both internal staff,who process the data to manage the relationship between us,and external parties, who have been assigned such duties by the Company.Data may be transferred abroad to both EU and non- EU countries, but only to companies that belong to the same Group as our company. In accordance with Article 7 of Legislative Decree 196/2003, all Members may, by sending a written request to Costa Crociere - Direzione Corporate Marketing, via XII 2 - 16121 Genova - Italy, exercise all those rights described in Article 7 of Legislative Decree 196/2003,including: the right to discover of the origin of the data as well as the logic and purposes of its processing; the deletion,transformation in anonymous form or blocking of any data processed in violation of the law, as well as the update, correction or, if requested, the addition of data; the right to oppose data processing for legitimate reasons; the right to refuse the use of data for commercial, advertising or marketing purposes.
Costa Cruises (Chairman and Managing Director)
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