Costa Cruises
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Human Resources

Human Resources

Costa Crociere S.p.A. is the largest Italian group in Tourism, based in Genoa. The brands Costa Crociere, AIDA Cruises and IberoCruceros belong to Costa Crociere S.p.A. and include a total of 25 ships in active service and 5 on order. The ships currently in service fly the Italian flag and operate in the Mediterranean, Northern Europe, the Baltic Sea, the Caribbean, Central America, South America, the United Arab Emirates, the Far East, the Indian Ocean and the Red Sea. Costa Crociere S.p.A. is part of Carnival Corporation & plc, world leader in the cruise industry, and is a member of the prestigious World's Leading Cruise Lines, an association of the world's most important cruise companies.

A big team

Costa Crociere is RINA certified with the B.E.S.T. 4 (Business Excellence Sustainable Task), an integrated system of voluntary certification of corporate compliance with the highest international standards involving social accountability (SA 8000), environment (UNI EN ISO 14001), safety (OHSAS 18001) and quality (UNI EN ISO 9001). Costa Crociere is an international company with offices in 27cities in 14 different countries: Genoa, Milan, Rome, Padua, Turin, Naples, Palermo, Bologna, Bari, Paris, Madrid, Barcelona, Frankfurt, Rostock, Linz, Zurich, Brussels, Lisbon, Miami, Buenos Aires, Sao Paolo, Rio de Janeiro, Manila, La Romana (Dominican Republic), Hong Kong and Shanghai.

The Company relies on a young and international staff: 70% of its employees, coming from about 80 countries, is younger than 40 years old. Costa Group employs more than 19,000 people, organized in a shore side structure and in an on board one. On board personnel consists of 18,000 people, divided among the ships of our fleet. Shore side offices employ about 1,000 people; 60% of these work in the sales and commercial departments.

The Costa Touch

What is the Costa Touch
The Vision, Mission and Values have defined the basis on which Costa wishes to found its future growth. However, these corporate values can only lead to practical consequences if they influence our daily behaviour. This set of behaviour constitutes the "Costa Touch", a distinctive style which characterizes us and should be applied by all those who have a service relationship with Guests. All the Company's human resources need to comply with the "Costa Touch". This is because we all operate in order to supply service to Guests and to our Internal Clients, i.e. our colleagues who benefit from the results of our work.

The Costa Touch »