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Home > General Conditions
CostaClub Program General Conditions
1. Purpose
2. Conditions and Membership Information
3. The CostaClub Card - Membership Number - Length of Membership
4. Accumulation of Points
5. Aquamarine Club, Coral Club, Pearl Club
6. The Privileges reserved for CostaClub Members
7. Miscellaneous

Privacy Policy


1. Purpose
Costa Crociere S.p.A. (“Costa”) has created the "Costa Club Program" (“CostaClub”) as a non-profit making promotional program for the purpose of:
-  ensuring a series of recognitions and advantages to Costa's most faithful customers, according to these general conditions (the "General Conditions") and special conditions that will be communicated periodically; and
-  promoting the image, colors and values of the Costa brand and its tourist services.
Costa Cruise Lines N.V. (“CCL”) may manage certain aspects of CostaClub for Costa. 


2. Conditions and Membership Information
2.1 Any individual may join CostaClub who (i) is at least 18 years old, (ii) has taken at least one cruise with Costa and (iii) is a resident of the U.S. or Canada (having given a U.S. or Canadian mailing address at the time of joining).
2.2 CostaClub membership is free and may be activated by visiting www.costacruises.com or calling 1-888-81-COSTA. If made onboard, the membership request will be processed within 60 days after the end of the cruise. The Member guarantees that all information she/he has given is correct and only she/he is responsible for it. The data given by Members to join CostaClub is used to run the program and is managed by Costa in accordance with Italian Legislative Decree 196/2003, which guarantees its use according to the purposes outlined in the section "Privacy Policy" in these General Conditions.  


3. The CostaClub Card - Membership Number - Length of Membership
3.1 Once membership has been confirmed, each Member will receive a Membership Number at the address indicated.  
3.2 The CostaClub Card (the “Card”) displaying the Membership Number will be issued to the new Member onboard the ship during the first cruise after registering for CostaClub. The Card is in the Member's name, is the property of Costa and has a magnetic strip. It may only be used by the Member as provided in these General Conditions. The Card also functions as a "credit card" for making purchases during the cruise, as an identification document (a boarding pass for entry and exit to the ship) and cabin key on most of the Costa ships.
3.3 CostaClub membership lasts for three years. Membership will automatically be renewed for another three years when another Costa cruise is booked, it being understood that Members have the right to discontinue their membership of the CostaClub Program at any time, in accordance with Article 7.11. If no booking is made for three years, all privileges are temporarily suspended until a subsequent booking is made or at the specific request of a Member, while the number of points collected by the Member remains unchanged.  


4. Accumulation of Points
4.1 The points constitute the basic unit of calculation used by Costa for the CostaClub.  An account, to which the points are credited, is linked to the Membership Number. The Membership Number must always be quoted when booking cruises in order to allow the crediting of the associated points and entitlement to the privileges reserved for Members.
Members that have taken a cruise after 15 May 2001 accumulate their points on the basis of the number of nights spent on the cruise onboard the Costa ships and total expenses onboard the Costa ships as indicated below:
• For every cruise night the Member will be credited with 100 points;
• For every US$60 spent onboard, excluding fractions of that amount, the Member will be credited with 40 points.
Members that have taken a cruise during the period from 1 January 1993 to 14 May 2001 which is present in the Costa database will be credited with 1,000 points, regardless of the length of the cruise or the amount spent onboard. If the cruise is not found in the Costa database, the Member must supply documentation proving that she/he took the cruise on the dates indicated.
4.2 Points will not be credited in any case (relative to the cruise nights) if the Member is traveling with a free ticket. Furthermore, points will not be credited to the Member if reasons independent of the will of the carrier or safety reasons have caused the cancellation of the cruises.
4.3 Only onboard purchases made by the Member with the Card supplied in the cabin and activated at the beginning of the cruise will be valid for the credit of points. Points will not be credited for onboard purchases charged to any other magnetic card or if made by a person sharing the same cabin.  Furthermore, points will not be credited for purchases in the casinos and during onboard auctions.
4.4 Points are automatically credited 30 days after the end of each cruise. Costa reserves the right to rectify the account of any Member of points accredited erroneously and to attribute credits in supplementary points on the occasion of specific promotional campaigns which the Member will be informed about in a timely manner. Furthermore, Costa reserves the right at any time to proceed with an audit of the total number of points accumulated by the Members. The information relative to the CostaClub account (statements, etc.) are issued as a purely indicative accounting and the statements cannot be reproduced or issued in duplicate copies.
4.5 Members who believe that they have the right to more points than those shown on their account statement should send copies of cruise tickets and receipts for payment of onboard expenses considered lacking to CostaClub. This is to allow for necessary controls and the calculation of the correct number of points to be credited to the Member. Requests for updating points may be made by sending your first and last name and Membership Number, along with the requested documentation to CostaClub by fax to 954-266-2100 or by mail to CostaClub at the address below.
4.6 Members may check their account statement at our website www.costacruises.com by registering in the reserved area or by calling 1-888-81-COSTA. 


5. Aquamarine Club, Coral Club, Pearl Club
There are three CostaClub categories defined according to the level of points:
Aquamarine Club: reserved for Members who have accumulated up to 2,000 points
Coral Club: reserved for Members who have accumulated from 2,001 to 5,000 points
Pearl Club: reserved for Members who have accumulated over 5,001 points
Upgrading to the next category occurs automatically upon reaching the above thresholds. Members will receive written notification of the upgrade.   


6. The Privileges reserved for CostaClub Members
6.1 Members have the right to a series of Privileges differentiated according to the category of membership. The privileges are classified as: a) Supplementary services or status benefits and discounts on purchases of good and services made onboard the ship and b) Discounts on the purchase of a Costa cruise.
6.2 Allocation of the Privileges is subject to the entry of each participating Member's Membership Number at the moment of holding or confirming cruise bookings. The order and days of allocation of the onboard Privileges may vary according to the duration of the cruise and the organization of the ship and may not be disputed by Members.
6.3 The list of supplementary services and discounts on onboard purchases are shown in the CostaClub guide and in the newsletters sent to Members.
Costa reserves the right to change the conditions for receiving Privileges and also the content of the Privileges themselves, provided that the rights already acquired by the Members are safeguarded and that the Members are informed beforehand.
6.4 The Privileges are divided into Personal Privileges and Cabin Privileges. The Personal Privileges are reserved for the Member as an individual person. The Cabin Privileges presume the division of the privileges among all the occupants of the same cabin. The presence of several Members in the same cabin does not give the right to multiple or cumulative distribution of Cabin Privileges.
6.5 The privileges of "Privilege Embarkation" and "Privilege Disembarkation" may be changed or suspended for operational reasons at any time. These services refer exclusively to the embarkation at the beginning of the cruise and the disembarkation that precedes the end of the cruise. Members of the Coral and Pearl categories who wish to use the "Privilege Embarkation" service will be given an embarkation number upon presentation of one of the following documents to the Customer Service desk: CostaClub Card; page of cruise ticket bearing Membership Number and category of CostaClub membership; or CostaClub welcome letter bearing Membership Number and category of membership. Members of the Pearl category who wish to use the “Privilege Disembarkation” service will be put in the first groups for disembarkation, operational situation of the individual stops permitting. The onboard information office may consider possible special requests if they are made in good time and not later than the day prior to the end of the cruise. The order of embarkation or disembarkation may vary from cruise to cruise depending on the harbors of embarkation, the departure or arrival schedule forecast for the ship, and applicable security regulations and shall not be disputed by Members.
6.6 CostaClub discounts on onboard purchases are recognized at the moment the purchase is registered using the Card.  No discounts on onboard purchases may be used in conjunction with other promotions.  The discount on the cruise video and on the purchase of Costa books is not applicable for multiple purchases of the same product. The discount on the selected beauty treatments for face and body is available when the wellness centers are open when the ship is in port. The invitation to the complimentary dinner in the CostaClub Restaurants (where available) is reserved for Pearl Members and one cabin companion (whether or not a Pearl member) and does not include the cost of drinks.
6.7 CostaClub discount on the purchase of a cruise will be recognized directly by the travel agency at the time of holding or confirming a booking. The Member’s Membership Number must be entered at the time of booking to obtain the discount and it is not possible to obtain the discount after booking. Commercial discounts will be applied only on the condition that the Member actually goes on the cruise, even if the Member is not present at the moment of booking.
6.8 The CostaClub discount applies to the total cost of the cabin only, and is not applicable to the cost of flights, transfers, port taxes and land accommodation where applicable.
6.9 The combinability of the CostaClub discount on the purchase of a cruise with other promotions must always be checked. Members are asked to check directly with Costa by calling 1-888-81-COSTA or with their travel agent. The CostaClub discount is subject to cabin availability for each cruise.


7. Miscellaneous
7.1 Costa reserves the right to modify or integrate all or part of these General Conditions by communicating such changes to the Members and provided that the rights already acquired by the Members are safeguarded, and to cancel the program on six months prior notice addressed to the Members. No points will be credited to a Member’s account after notice of cancellation of CostaClub is announced.
7.2 The CostaClub Program will run until 15 May 2011, provided that Costa may in its sole discretion extend the duration of the program.
7.3 Costa  reserves the right in its sole discretion to revoke CostaClub membership of any client that shows behavior detrimental to Costa’s image or that tries to use their membership and membership documents in a manner  inconsistent with these General Conditions. In case of exclusion and/or closure of the account, the points accumulated up to that moment and relative privileges will be forfeited.
7.4 Corporations and other legal entities, as well as employees of Costa, are excluded from participation in CostaClub.
7.5 Any communication to the Members foreseen by these General Conditions will be made by Costa to the address given by the Member at the time of joining. Members should promptly communicate any change of address by calling 1-888-81-COSTA or by fax to 954-266-2100 or writing to CostaClub, Costa Cruise Lines N.V., 200 South Park Road, Suite 200, Hollywood, Florida 33021-8541.
7.6 The points and privileges assigned to the Members are strictly personal and cannot be yielded, transferred, sold, converted into money or reimbursed in the case of partial use. Every Member may be the holder of only one account and one Membership Number. In case of error in which there is more than one account and/or Membership Number registered to the same Member, Costa will transfer the points accumulated to one single account and cancel the other accounts and relative Membership Numbers.
7.7 Costa reserves the right at any time to modify the frequency of periodic communications to the Members. In no case will Costa be held responsible for delays in the distribution of commercial offers and prizes, destruction or losses due to the postal services or to any other forwarding agent.
7.8 Participation in the CostaClub shall be subject to these General Conditions. The Member has the right at any time to interrupt his/her participation in the CostaClub Program.
7.9 In the case of any controversy concerning the validity, interpretation and/or execution of these General Conditions and the CostaClub Program, Italian law and jurisdiction will be exclusively applicable.  

Privacy Policy
Costa Crociere S.p.A. is thoroughly committed to guaranteeing the privacy of its customers.  It is an Italian corporation and follows the standards established by the European regulations on data protection which are applied throughout the Costa Group.  All data regarding customers registered in the CostaClub Program is treated by Costa, as Data Controller, according to the regulations of Italian Legislative Decree 196/2003 - Code regarding the protection of personal data. Costa has appointed Marco Ottaviani as Data Supervisor in accordance with Art. 29 of Legislative Decree 196/2003. Collected data may be processed for the following purposes: (i) to guarantee members a series of advantages and privileges; (ii) the statistical use of profiles of customers/members to create products and services that are more suited to their needs; (iii) information and promotional activity regarding Costa and, with the Member's permission, promotional and commercial activities of third parties that are Costa partners. Data processing will be carried out on paper, in soft copy and telephonically, in such a way as to guarantee the privacy of data. Collected data will not be forwarded and shall only be communicated for the purposes described above to the following parties: (a) persons, companies, associations or professional practices that carry out assistance and consultancy services and activities for Costa, with particular but not exclusive reference to accountancy, administrative, legal, fiscal and financial matters; (b) connected companies, companies belonging to the same Group as Costa, even those located abroad; (c) parties whose freedom to access the data is recognized by laws and secondary regulations. The list of parties to whom data may be communicated is available from Costa and may be requested from Costa’s Marketing Department. Also, data may be made available, in as much as they have been entrusted by Costa to perform certain processing functions, to both internal staff who process the data to manage the relationship between Costa and customers, and external parties who have been assigned such duties by Costa. Data may be transferred abroad to both EU and non-EU countries, but only to companies that belong to the same Group as Costa. In accordance with Article 7 of Legislative Decree 196/2003, all customers may, by sending a written request to Costa Crociere - Direzione Corporate Marketing, via XII 2 - 16121 Genova, Italy, exercise all those rights described in Article 7 of Legislative Decree 196/2003, including: the right to discover of the origin of the data as well as the logic and purposes of its processing; the deletion, transformation in anonymous form or blocking of any data processed in violation of the law, as well as the update, correction or, if requested, the addition of data; the right to oppose data processing for legitimate reasons; the right to refuse the use of data for commercial, advertising or marketing purposes.
Also, because Costa Cruise Lines N.V. is a subsidiary of Costa, CCL follows the standards established by the European regulations on data protection which are applied throughout the Costa Group.  The privacy policy and data processing principals followed by CCL are on the following website: http://www.costacruise.com/B2C/USA/privacy/privacy.htm

Costa Cruises
(Chairman and Managing Director).