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CostaClub Programme General Conditions
1. Subject
2. Conditions and Membership Information
3. The CostaClub Card - Personal Identification Number – Length of Membership
4. Accumulation of points
5. Aquamarine, Coral, Pearl and Gold Pearl Membership
6. The Privileges reserved for CostaClub Members
7. Changes to the CostaClub rules – general regulations

Privacy Policy


1. Subject
Costa Crociere S.p.A. (herewith also called Costa) constitutes the “CostaClub Programme”. The “CostaClub Programme” (herewith also called the“Club”) is a non-profit making promotional initiative, which proposes to:
• ensure a series of recognitions and advantages to clients and people interested in the services Costa provides, according to these general regulations (herewith also called “Regulations”) and special conditions that will be communicated periodically;
• promote the image, colours and values of the Costa Cruises brand and its tourist services. Costa Cruise Lines Inc (“CCL”) may manage certain aspects of CostaClub for Costa. 


2. Conditions and Membership Information
2.1 Any individual can join the Club who is at least 18 years old, has taken at least one cruise with Costa or who has joined the programme without having taken a cruise yet, and is resident in Albania, Australia, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, Greece, Hong Kong, Hungary, Iceland, India, Israel, Indonesia, Japan, Jordan, Latvia, Lebanon, Lithuania, Macedonia, Malaysia, Malta, Madagascar, Mauritius, Montenegro, Morocco, New Zealand, Norway, Oman, Pakistan, Philippines, Poland, Qatar, Romania, Russia, Serbia, Slovakia, Slovenia, South Africa, South Korea, Singapore, Sri Lanka, Sweden, Taiwan, Thailand, The Netherlands, Tunisia, Turkey, United Arabian Emirates/Dubai, United Kingdom, United States, Vietnam at the time of joining where she/he can receive Club information.

2.2 Club membership is free and can be activated online, by filling in the registration form on:
www.costacruises.co.uk
www.costacruises.com
www.costacruisesasia.com
www.costacruises.com.au (Australia)
www.costacruises.eu
www.costacruises.net
by calling or by e-mail, sending us your complete name, birth date and cruise details (you can find all the contact details by country at the end of the General Conditions); on board the ship, by filling in the special form, or at the interactive stands on board. If made on board, the membership request will be processed within 60 days from the end of the cruise. Once membership has been confirmed, the CostaClub Member will be sent a card or email with a Personal Identification Number. The Member guarantees that all information s/he has given is correct and only s/he is responsible for it. The information supplied by Members becomes part of a file used for the administration of the CostaClub. This file is managed by Costa Cruises in accordance with the Italian Legislative Decree 196/2003, which guarantees its use according to the purposes outlined in the “Privacy Policy” section of these regulations.  


3. The CostaClub Card - Personal Identification Number – Length of Membership
3.1 After registering, each Member will receive a Personal Identification Number at the address indicated. Guests from United States, Canada and the other countries listed at the very end of the General Conditions should write to: costaclub@us.costa.it. The Personal Identification Number must always be quoted when booking cruises in order to allow the crediting of the associated points and entitlement to the privileges reserved for Club members.
3.2 The CostaClub Card displaying the Personal Identification Number will be issued to the new Member on board the ship during the first cruise after registering for the Club. The Card is in the Member’s name, is the property of Costa Cruises and has a magnetic strip. It can only be used by the cardholder as per the rules and regulations contained herein. The CostaClub Card also functions as a “credit card” for making purchases during the cruise, as an identification document (a boarding pass for entry and exit to the ship) and cabin key, and will therefore be re-issued with each cruise the Member takes.
3.3 CostaClub Membership lasts for three years. Membership will automatically be renewed for another three years when another Costa cruise is booked, it being understood that Members have the right to discontinue their membership of the CostaClub Programme at any time, in accordance with Article 7.11. If no booking is made for three years, all privileges are temporarily suspended until a subsequent booking is made or at the specific request of a Member, while the number of points collected by the cardholder remains unchanged.  


4. Accumulation of points
4.1 Points are the basic unit of calculation used by Costa Cruises for CostaClub. Each Personal Identification Code is linked to an account, to which the points are accredited. Members accumulate their points based on the number of cruise days spent on board Costa ships and total onboard expenses as indicated below:
• 100 points for every cruise day;
• 40 points for every 52 euros or the equivalent in US dollars spent on board, excluding fractions of that amount. Members travelling in Premium, Samsara and Suite cabins will receive double the amount of points (200 points for each day of the cruise plus 80 points for every 52 euros or the equivalent in US dollars spent on board).
If their cruises are not present in the Costa Cruises database, a fixed amount of 1,000 points will be awarded to Members regardless of the number of cruises, the length of their cruises or their onboard expenses, provided the Member provides suitable documentation proving travel on the dates they have indicated. The only documentation that will be considered for Members to be eligible for the 1,000 points are: a cruise ticket with the Member's name, a Costa Card with the Member's name, a photograph taken by the onboard photographer in which the Member is present, the name of the ship and the date of the cruise, together with a photocopy of the Member's ID document.
4.2 Concerning the expenses made on board, only those expenses made with the personal cruise card (CostaCard), supplied in the cabin and activated at the beginning of the cruise, will be valid for the accreditation of points. Furthermore, expenses added to the card in the casinos, medical expenses, as well as expenses on board paid for by the Member but registered on a magnetic card different from that of the Member’s card, do not contribute towards the calculation of points, even if the other person is sharing the same cabin.

4.3 Members who think that they have the right to more points than shown on their account statement should send CostaClub copies of cruise tickets and receipts of payment of the onboard expenses sustained during the cruise and considered lacking. We will consider only requests received within one year of the date of departure of the cruise in question. This is to allow for the necessary checks and the calculation of the correct number of points to be credited to the Member. Requests for updating points can be made by faxing your name, surname and CostaClub card number, along with the requested documentation: you can find all the contact details by country at the end of the General Conditions.

4.4 Automatic accreditation of points is made 30 days from the end of each cruise. Members can check their account statement at our websites: www.costacruises.co.uk www.costacruises.com www.costacruisesasia.com www.costacruises.com.au (Australia) www.costacruises.eu www.costacruises.net by registering in the reserved area, by calling or sending us an e-mail (you can find all the contact details by country at the end of the General Conditions) or in the statement sent to your e-mail address biannually. Costa reserves the right to rectify the account of any Member of points accredited erroneously and to attribute credits in supplementary points on the occasion of specific promotional campaigns which the Member will be informed about in a timely manner. Furthermore, Costa reserves the right at any time to proceed with an audit of the total number of points accumulated by the Members. The information relative to the CostaClub account (statements, etc.) are issued as a purely indicative accounting and the statements cannot be reproduced or issued in duplicate copies.
4.5 CostaClub Members will begin to accumulate points from the first cruise they take. 


5. CostaClub, Aquamarine, Coral, Pearl and Gold Pearl Membership
There are 5 membership levels:
COSTACLUB: reserved for Members who have yet to take a cruise and have not accumulated points, but who have joined the programme.
AQUAMARINE: reserved for Members who have accumulated up to 2000 Points.
CORAL: reserved for members who have between 2001 and 5000 points.
PEARL: reserved for members who have 5,001 points or more. Upgrading to the next category occurs automatically upon reaching the above thresholds. Members will receive notification of the upgrade by email.
GOLD PEARL: the new CostaClub level that will come into effect on 1 November 2009. From this date the number of points needed and cruises that have to be taken to become a member of this level will be calculated as below. To become a Gold Pearl member the following factors will be taken into account:
1. the number of points accumulated: at least 13,001 points
2. the cruises taken: 3 cruises must have been taken in the previous 36 months. These conditions are essential to become and remain a Gold Pearl member, otherwise, although you will keep the same number of points, you will revert to Pearl membership. The cruises taken into account will be calculated as follows: 1. on 1 November 2009, the launch date of the new level, all those who have completed 3 cruises since November 2006 will be considered for membership. The length of their membership will be calculated based on the month of departure of the first of the 3 cruises taken (e.g. if the first of the three cruises taken was in December 2006 membership will last until 31 December 2009).
2. your status will be recalculated based on the cruises taken in the last three years, adding and removing those who meet the requirements month by month. By registering on the website members can check if they are Gold Pearl members and the month that their membership of this level expires. Any special discounts for Gold Pearl members can be used only in the period that they are members of this level and can be used for bookings that depart after their membership expires. In this case members may use the discount when they book, but once on board the cruise they may not use the associated privileges (not valid for United States, Canada and the other countries listed at the very end of the General Conditions).


6. The Privileges reserved for CostaClub Members
6.1 Members of the CostaClub have the right to a series of Privileges differentiated by category according to the Club of membership. The privileges are classified in:
a) Supplementary services or status benefits and discounts on purchases on board.
b) Discounts on the purchase of a Costa cruise.
c) Preferential notification about CostaClub and Costa news, events, special promotions and activities.
6.2 Allocation of the Privileges is subject to the entry of each participating Member’s Personal Identification Number at the moment of holding or confirming cruise bookings. Members may not be entitled to on-board privileges, including the CostaClub Card, if they have used a free ticket or have paid a special or promotional fare rate. The order and days of allocation of the onboard Privileges may vary according to the duration of the cruise and the organisation of the ship and may not be disputed by Members. CostaClub privileges may not be used in conjunction with Suite privileges.
6.3 The list of supplementary services and discounts on purchases of products or services made on board are available on the websites
www.costacruises.co.uk
www.costacruises.com
www.costacruisesasia.com
www.costacruises.com.au (Australia)
www.costacruises.eu
www.costacruises.net.
Costa Cruises reserves the right to change the conditions for receiving Privileges and also the content of the Privileges themselves, provided that the rights already acquired by the Members are safeguarded and that the Members are informed beforehand.
6.4 The Privileges are divided into Personal Privileges and Cabin Privileges. The Personal Privileges are reserved for the Member as an individual person. The Cabin Privileges presume the division of the privileges among all the occupants of the cabin. The presence of several Members in the same cabin does not give the right to multiple or accumulative distribution of Cabin Privileges.
6.5 The distribution of the “Privileged Boarding” and “Privileged Disembarkation” and “Preferential Boarding” and “Preferential Disembarkation” privileges may undergo variations or suspension without warning for operational reasons. These services refer exclusively to the embarkation at the beginning of the cruise and the disembarkation that precedes the end of the cruise. The Members of the Coral and Pearl Clubs that want to use the “Privilege Embarkation” service must present one of the following documents to the Customer Service desk: personal CostaClub Card; page of cruise ticket bearing Card number and Club of membership; CostaClub welcome letter bearing Card number and Club of membership. They will then be able to collect their embarkation number. For the “Privilege Disembarkation” service the Members of the Pearl category will be put in the first groups for disembarkation, operational situation of the individual stops permitting. The Gold Pearl Members wishing to use the “Preferential Boarding” service must present their cruise ticket at the Customer Service desk when boarding in order to collect their personal embarkation number. For the “Preferential Disembarkation” service, Gold Pearl Members will be put in the first groups for disembarkation, operational situation of the individual stops permitting. For the preferential disembarkation for excursions, Gold Pearl members will receive information on board. The information office on board will, in any case, be available to consider possible special requests if they are made in good time and not later than the day prior to the end of the cruise. The order of embarkation or disembarkation can vary from cruise to cruise in relation to the harbours of embarkation, the departure or arrival schedule forecast for the ship, and in accordance with security regulations and may not be disputed by Members.
6.6 The discounts on purchases made on board are granted at the moment the purchase is registered using the personal magnetic card. No discounts on goods or services purchased on board may be used in conjunction with other promotions or with the discounts for onboard purchases associated with the ProntoPrice fare when applicable. The discount on the “My Cruise” video and on the purchase of Costa Cruises books is not applicable to multiple purchases of the same product. The discount on the selected beauty and spa treatments is allotted to coincide with the opening of the wellness centres during port calls. The invitation to the complimentary dinner in the Club Restaurants (which cannot be used in conjunction with Suite privileges) is reserved for Pearl and Gold Pearl Members and is subject to the availability of places and to time constraints due to the ships operational demands. The invitation does not cover the cost of drinks and is not valid for the service charge. Gold Pearl vouchers that are used in the Photoshop (15 €/15 $) and the Wellness Centres (30 €/30 $) will be deducted from accounts at the end of the cruise only if the Gold Pearl Member card has been used to make the purchase. The special 10 €/10 $ casino chip for Pearl Members (or 30 €/30 $ for Gold Pearl Members) will be credited directly to their Costa Card. Pearl and Gold Pearl Members can request their special CostaClub chip or the same value in Bingo cards from the Casino cashier.
6.7 The discounts on the purchase of a cruise is only valid on the ProntoPrice, Deal of the Day or Full Fare advertised in the Costa Cruises brochure and will be recognised directly by the travel agency at the time of holding or confirming a booking, following the compulsory entry of the Member’s Personal Identification Number. It is not possible to change a booking subsequently by entering the Member’s Personal Identification Number to obtain the discount. Commercial discounts will be applied only on the condition that the Card holder actually goes on the cruise, even if the Card holder is not present at the moment of booking.
6.8 The discount is understood to be applied to the total cost of the cabin. The discount is not applicable to the cost of flights, transfers, port taxes and land accommodation where applicable and anything else mentioned in the discount information provided.
6.9 The combinability of the discount for the purchase of a cruise with other promotions must always be checked. Members are asked to check directly with their travel agent. The discounts will be usable by Members within the limits of the places available for each departure.


7. Changes to the CostaClub rules – general regulations
7.1 Costa Cruises reserves the right to modify or integrate in all or in part these Regulations by communicating them to the Members and provided that the rights already acquired by the Members are safeguarded, as well as to cancel the program with three months' notice addressed to the Members. Beginning from the cancellation date previously communicated to the Members, no points can be accredited to the account.
7.2 The CostaClub Programme will run until 15 May 2020 on the understanding that its duration will be renewable.
7.3 Costa Cruises, in its unquestionable judgment, reserves the right to exclude from the Club Program any member that fails to comply with all requirements under these Rules and/or his/her conduct is not adhering to the same Rules and does not comply with the law, the General Regulations of the Company or any of the partner companies, showing a behavior detrimental to the image of the Company or that tries to use their membership and membership documents in a manner different from that outlined in the regulations. In case of exclusion and/or closure of the account, the points accumulated up to that moment and relative privileges will be forfeited. Costa Cruises reserves the right to deny participation to the Program to those who do not meet the requirements of these Regulations.
7.4 Juridical persons, as well as employees of Costa Cruises, are excluded from participation in this programme.
7.5 Any announcements to Members foreseen by these Regulations will be made by Costa via publication in the appropriate section on the websites
www.costacruises.co.uk
www.costacruises.com
www.costacruisesasia.com
www.costacruises.com.au (Australia)
www.costacruises.eu
www.costacruises.net
or via written communication sent to the email address or home address provided by the Member. It will be the responsibility of the individual Member to communicate any change of address as soon as possible by updating it online at:
www.costacruises.co.uk
www.costacruises.com
www.costacruisesasia.com
www.costacruises.com.au (Australia)
www.costacruises.eu
www.costacruises.net
by calling or sending a message, a fax or regular mail (you can find all the contact details by country at the end of the General Conditions).
7.6 The points and privileges assigned to the Members are strictly personal and cannot be yielded, transferred, sold, converted into money or reimbursed in the case of partial use. Every Member can be the holder of only one account and a Personal Identification Number. In case of error in which there is more than one account and/or Personal Identification Number registered to the same Member, Costa will transfer the points accumulated on one single account and cancel the other accounts and relative Personal Identification Numbers.
7.7 Under no circumstances will points be credited (for the cruise days and/ or onboard expenses) nor will onboard privileges be offered, if the member is travelling on a free or special ticket, or with a special or promotional fare that does not appear in the brochure, nor will the cruise count towards achieving Gold Pearl status, or as a family member of one of the crew, or in general with a fare lower than the “starting from” fare in the brochure. Furthermore, points will not be credited to the member if the cruise has been cancelled due to reasons independent of the will of the carriers or for safety reasons. If a member purchases two or more consecutive cruises or cruises consisting of more than one leg but sold as a single cruise, CostaClub privileges will be offered only once.
7.8 Costa Cruises reserves the right to rectify the account of any Member of points accredited erroneously and to attribute credits in supplementary points on the occasion of specific promotional campaigns which the Member will be informed about in a timely manner.
7.9 Costa Cruises reserves the faculty to modify the frequency of the forwarding of the periodic communications at any time. Furthermore, Costa Cruises reserves the faculty to proceed at any time with an audit of the total number of points accumulated by the Members in the accounts.
The information relative to the CostaClub account (statements, etc.) are issued as a purely indicative accounting and the statements cannot be reproduced or issued in duplicate copies..
7.10 In no case will Costa Cruises be held responsible for delays in the distribution of commercial offers and prizes, destruction or losses due to the postal services, or to any other forwarding agent.
7.11 Participation in the CostaClub will be subordinated to the respect of all the conditions and terms of these Regulations. The Member has the right at any time to interrupt his/her participation in the CostaClub Programme. It will be the responsibility of the Member to communicate any change of address as soon as possible by calling or sending a message, a fax or regular mail (you can find all the contact details by country at the end of the General Conditions).
 7.12 In the case of any controversy concerning the validity, interpretation and/or execution of these Regulations and the CostaClub Programme, Italian law and jurisdiction will be exclusively applicable.  

CONTACT DETAILS
UK
Booking Dept/CostaClub UK
Piazza Piccapietra 48 – 16121 Genova – Italy
Tel. 0800 389 0622
Monday to Friday: 9 a.m. – 5.30 p.m.
Calls from the UK charged at national rate
Email: costaclub@uk.costa.it
www.costacruises.co.uk

Belgium, Czech Republic, Denmark, Estonia, Finland, Hungary, Iceland, Latvia, Lithuania, Luxemburg, Norway, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Sweden, The Netherlands, Ukraine
Booking Dept./CostaClub Northern & Eastern Europe
Piazza Piccapietra 48 – 16121 Genova – Italy
Tel. 0039 010 420 60 99
Belgium: Tel. 0032.78.18.99.69
Netherlands: Tel. 0900.040.12.76
From Monday to Friday 9 a.m. – 6 p.m.
Email: costaclub.int@costa.it – or info-french@be.costa.it (Benelux)
www.costacruise.com

Albania, Bosnia, Bulgaria, Croatia, Cyprus, Egypt, Greece, Kazakhstan, India, Israel, Jordan, Lebanon, Macedonia, Madagascar, Malta, Mauritius, Montenegro, Morocco, Oman, Pakistan, Qatar, Romania, Serbia, Slovenia, South Africa,  Sri Lanka, Tunisia, Turkey, United Arabian Emirates/Dubai, Uzbekistan
Booking Dept./CostaClub Mediterranean New Markets, India,
Africa & Middle East
Piazza Piccapietra 48 – 16121 Genova – Italy
Tel. 0039 010 420 60 99 (from Monday to Friday 9 a.m. – 1 p.m. and 2 p.m. – 6 p.m.)
Email: costaclubmedmeia@costa.it
www.costacruises.eu - www.costacruises.net

Australia, Cambodia, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, South Korea, Singapore, Taiwan, Thailand, Vietnam
CostaClub - Costa Crociere S.p.A. / Pacific Asia Operations
Australia: Tel. 1800 041 903 (toll free number)
Hong Kong: Tel. 800 938 818 (toll free number)
All other countries: Tel. +86 21 5351 9509*
From Monday to Friday, 7 a.m. to 6 p.m.
Fax: +86 21 53825078 / Email:costaclubpao@costa.it
www.costacruisesasia.com - www.costacruises.com.au (Australia)
* Phone call to China. Please note that calls will be charged at international rates, depending on the country you are calling from.

USA, Canada, Anguilla, Antigua & Barbuda, Aruba (Netherland Ant.), Bahamas, Barbados, Bonaire (Netherland Ant.), Cayman Island, Curacao, Dominica, Dominican Republic, Grenada, Haiti, Jamaica, Puerto Rico, Saba (Netherland Ant.), St. Croix (US Virgin Is.), St. Eustatius (Netherland Ant.), St. John (US Virgina Is.), St. Kitts & Nevis, St. Lucia, St. Maarten (Netherland Ant.), St. Thomas (US Virgina Is.), St. Vincent, Tortola (British Virgin Is.), Trinidad & Tobago, Turks & Caicos, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Puerto Rico, Dominican Republic, Grenada, St. Lucia, Colombia, Venezuela, Ecuador
USA – Costa Cruise Lines Inc.
200 South Park Road, Suite 200
Hollywood, Florida 33021-8541 – USA
Tel. 1-888-81-COSTA (US) (from Monday to Friday from 9 a.m. to 7 p.m.) hours of operation
 Monday-Friday 9 am - 7 pm
 Saturday-10am -3pm
Fax: 954-266-5868 / Email: costaclub@us.costa.it
www.costacruises.com