CostaClub Programme General ConditionsArt. 1 - Eligibility for participating in the ProgrammeArt. 2 - Application of the Programme
Art. 3 - Duration of the ProgrammeArt. 4 - How to become a Member of the ProgrammeArt. 5 - How CostaClub points are awardedArt. 6 – Validity of CostaClub pointsArt. 7 – CostaClub LevelsArt. 8 – Privileges/Advantages
Art. 9 – Legal informationArt. 10 – Information on the processing of personal data in compliance with Legislative Decree 196/2003 – Code concerning the protection of personal data
These General Conditions for Membership (hereinafter "Conditions") establish how the Programme (hereinafter "Programme" or "Club") called "CostaClub" works and how to become a Member. The Programme is organised by Costa Crociere S.p.A. with headquarters in Genoa, Piazza Piccapietra 48, 16121, Italy (hereinafter “Costa”).Art. 1 – Eligibility for participating in the Programme
1.1 Any individual who is at least 18 years old and is resident in one of the countries listed in the "Country" section on the Costa Crociere website (hereinafter "Members").
Membership is automatically granted to individuals already registered with the CostaClub Programme since 2001.
Art. 2 – Application of the Programme
The Programme will be valid on all Costa cruises published annually in the Costa Cruises brochure and on the Costa Crociere website. Costa cruises in Asia are not included in the Programme.
Art. 3 – Duration of the Programme
3.1 These General Conditions are valid from 31 January 2016 until 31 December 2016 (hereinafter “Validity Period”) and, if no alterations or additions are made by Costa, will continue to be valid from year to year. The provision of privileges will be implemented on individual ships in the Costa fleet as follows:
Costa Diadema: 31 january 2016
Costa neoClassica: 31 january 2016
Costa Favolosa: 30 january 2016
Costa Fascinosa: 31 january 2016
Costa Magica: 31 january 2016
Costa neoRiviera: 31 january 2016
Costa Pacifica: 6 february 2016
Costa Fortuna: 5 february 2016
Costa Deliziosa: 5 february 2016
Costa neoRomantica: 6 february 2016
Costa Mediterranea: 6 february 2016
Costa Luminosa: 23 april 2016
How to become a Member of the Programme
4.1 Joining the Programme is free and possible in the following ways:
- by calling the Costa Crociere Contact Centre (number on the CostaClub website). People who wish to join the Club by calling the Contact Center must confirm that they have read and accepted the General Conditions;
- online on the Costa Crociere website
- through a travel agency;
- on board Costa ships by filling in the relative paper form or at the onboard interactive stands.
Confirmation of registration with the CostaClub via the website, a travel agency or the Contact Center will be processed within 7 days.
If the membership request is made on board by filling in the paper form or at the onboard interactive stands, it will be processed within 60 days after the end of the cruise.
4.2 If a membership request is made 7 days or less before the departure of the cruise, the Guest will not be recognised on board as a CostaClub Member. The Guest will therefore not receive the CostaClub card nor will they be entitled to the benefits of their Club level until their next cruise.
4.3 On joining, the Member will be awarded the points from their last cruise, if the departure date is within the three years prior to their joining, as shown on Costa's database, bearing in mind however that the information for each cruise is relayed from onboard systems to Costa's database approximately 10 days after the date of the end of the cruise in the main boarding port. If the last cruise in Costa's database does not entitle Guests to earn points, Members will join the programme as an Acquamarina Member, with the lowest points total for that level.
4.4 Once membership has been confirmed, the Member will be sent an email with their CostaClub card number. When booking a cruise, the correct CostaClub card number must be provided for the Member to benefit from the advantages and privileges of their Club.
4.5 At the time of joining the Member must enter their full name as per their identity document and their personal email address. Members may not register with an email address already used by another Member.
4.6 After joining the Club, the Member's CostaClub card (hereinafter “Card”) bearing their membership number will be delivered to all new Members during their first cruise. The card has a magnetic strip, is in the Member's name and can only be used by the owner in accordance with these General Conditions.
4.7 During a cruise the card is also a cabin key, identity document (boarding pass for boarding and leaving the ship) and will be used for onboard purchases. A new card will therefore be issued for each cruise taken.
Art. 5 – How CostaClub points are awarded
5.1 CostaClub Points (hereinafter "points") are the basic unit of calculation used by Costa for the Club. On joining, the CostaClub card number is linked to an account to which points are awarded.
5.2 Members earn points based on the number of cruise days spent on board Costa ships and total onboard expenses as indicated below:
- Cruise days: points are earned for every day of the cruise based on the type of cabin Members have chosen:
a. Inside cabins: 100 points per day
b. Outside cabins: 150 points per day
c. Balcony cabins: 175 points per day
For Members travelling in Premium cabins, daily points are doubled.
Members travelling in Suites, Grand Suites and Panorama Suites earn 450 points per day.
In the event that Members are upgraded for free to a higher cabin category, points are always awarded based on the cabin purchased and not the cabin travelled in.
Points are also awarded for Costa flights included in the cruise package as follows:
- 250 points up to 350 € spent
- 500 points over 350 € spent
"Costa flights" means flights included in the "flight+cruise" travel packages. The amount is calculated based on all flight legs booked. Other transfer costs, such as buses, trains and private transfers, are not included.
- Onboard expenses: 2 points for every euro spent - excluding fractions of that amount - are registered on the Member's card. Sums spent at the casino, on medical expenses, and sums spent by a Member but registered on the card of another person, even if they share the same cabin, are not included.
5.3 No points will be awarded for cruise days and flight expenses if the cruise was purchased at a promotional rate, with a special discount or if the ticket is free. Members must always check on the Costa Crociere website or with their travel agent whether or not the rate they have chosen entitles them to earn CostaClub programme points. Furthermore, points will not be awarded to Members if the cruise has been cancelled due to reasons independent of the will of Costa or for safety reasons.
5.4 Points are automatically awarded 30 days after the end of each cruise. Members can check the points they have earned online by registering in the reserved area on the CostaClub website
5.5 Members will be informed of other ways to earn points and the validity of their points, if not covered by these General Conditions, by special messages.
5.6 Members who think that their points total should be higher than the total in their account should send CostaClub copies of cruise tickets and payment receipts for onboard expenses incurred during any cruise they think has not been counted, within 2 months of the final date of the cruise to be checked. Members can make requests for points to be updated by sending their full name and CostaClub card number, along with the required documentation, by post to CostaClub Customer Service, Piazza Piccapietra 48, 16121 Genova, Italy.
5.7 Points are always awarded at the end of the cruise and not during the cruise itself, even if the cruises are consecutive. It will not be possible to change Club category while on a consecutive cruise.
Art. 6 – Validity of CostaClub points
6.1 As of the date that these General Conditions come into effect, the points valid for membership of a given CostaClub level will be the points earned in the last three years, in other words from 1 January 2013. Points earned prior to that date will no longer count towards the Member's points total. For new Club Members, the points earned in the last 3 years starting from the last cruise taken after joining the Club will be counted.
6.2 All points earned on cruises taken in the years prior to the last three-year period (based on the cruise start date) will expire on 15 June of each year. For example: on 15 June 2017 points earned on cruises taken by Members that departed before 15 June 2014 will expire.
On 15 June of each year, the Member's Club level will be reviewed based on their valid points on that date, and therefore the points they have earned in the last 3 years since the date they became a Member.
6.3 All Members can check their points total and the points that are due to expire on the CostaCrociere website, by registering in the reserved area. All Members will also receive periodic emails about their points total and points due to expire at the email address they provided when they registered.
6.4 The points and Privileges awarded to Members as per articles 7 and 8 below are strictly personal and cannot be given to someone else, transferred, sold, converted into money reimbursed in the case of partial use or replaced with a privilege of a different kind. Each Member may hold only one account and one CostaClub card number. If a mistake has been made and the same Member has more than one account and/or CostaClub card number, Costa will transfer the points earned to a single account and cancel the other accounts and associated CostaClub card numbers.
6.5 Costa reserves the right to rectify the account of any Member in the case of points awarded erroneously and to award supplementary points for specific promotional campaigns of which the Member will be informed in a timely fashion.
6.6 It is the Member's responsibility to check their points total and ensure that they have been assigned to the correct Club level.
6.7 It is possible that when a cruise departs a Member may belong to a different level from the level they were in at the time of booking (the Member may move down to a lower level due to yearly points expiring or move up a level due to points awarded from another cruise). In this case the Member will receive the privileges for the level they belong to at the time of boarding. The level printed on travel documents is not valid. It is the Member's responsibility to check the Club level they belong to before boarding.
Art. 8 – Privileges/Advantages
Art. 7 – CostaClub Levels
7.1 There are 6 different levels depending on the Member's points total:
1. Ambra Club, for Members who haven't travelled with Costa or earned any points yet, but who have joined the programme
2. Acquamarina Club: for Members who have earned a total of 1 to 2,000 points in the last three years
3. Corallo Club: for Members who have earned a total of 2,001 to 5,000 points in the last three years
4. Perla Club: for Members who have earned a total of 5,001 to 13,000 points in the last three years
5. Perla Oro Club: for Members who have earned a total of 13,001 to 26,000 points in the last three years
6. Perla Diamante Club: for Members who have earned a total of at least 26,001 points in the last three years
7.2 Members who move up to a higher Club level after a cruise or move down to a lower Club level when points expire do so automatically, based on the points thresholds mentioned above. Members will be notified by email if they have moved up or down, and they can always check their status in their profile on the Costa website in the relative section.
8.1 CostaClub Members are entitled to a series of privileges and advantages (hereinafter "Privileges") that differ depending on the Club to which the Member belongs, as described below:
8.2 The Privileges are divided into:
a) Supplementary services or status benefits and discounts on purchases made onboard
b) Discounts on the purchase of a Costa cruise
c) Printed information, emails and telephone calls that keep Members up to date on the latest Costa news, Club initiatives, events, Member promotions, special offers and vouchers.
8.3 Allocation of the Privileges is subject to the entry of each participating Member’s CostaClub card number at the moment of holding or confirming cruise bookings. Onboard privileges, including the Card, will not be available to Members who travel with a promotional rate ticket or a free ticket. CostaClub privileges cannot be combined with privileges connected to Costa rates or any promotions that make it necessary to check whether they can be combined.
8.4 The Privileges are divided into Personal Privileges and Cabin Privileges. The Personal Privileges are reserved for the Member as an individual. Cabin Privileges can be shared by all the occupants of the cabin. The presence of several Members in the same cabin does not give the right to multiple or accumulative cabin Privileges. The order and days allocated for onboard Privileges may vary depending on the duration of the cruise and the infrastructure of the ship and may not be disputed by Members.
8.5 Privileges are provided only once on each cruise booked. On consecutive cruises privileges will be provided on each cruise, with the exception of the end of cruise or start of cruise gift and credit to spend on board. For the purpose of calculating the number of cruises taken by the Member, two or more consecutive cruises entered under the same booking number will be considered a single cruise.
8.6 The Privileges are provided to Members based on their Club level. The times and places the privileges are provided may vary depending on the length of the cruise and the destination. Members will be informed how the Privileges will be provided on board the ship.
8.7. Privilege Departures
Privilege Departure discounts, which differ depending on the Club Member's level, are applied when a cruise is purchased directly through a travel agent or on the website at the time of holding or confirming a booking, and only after the Member's CostaClub card number has been entered. They are valid for all occupants of the same cabin. It is not possible to change a booking at a later date by entering the Member’s CostaClub card number to obtain a retroactive discount. Commercial discounts will be applied only on the condition that the cardholder actually goes on the cruise, even if the cardholder is not present at the time of booking. Discounts are applied exclusively to the cost of the cruise, excluding the cost of flights, transfers, port taxes, shore accommodation where applicable, insurance, fuel surcharges and anything else mentioned in the discount information provided. It is always necessary to check whether the discounts for the purchase of a cruise can be combined with other promotions and Members are kindly asked to always check with their travel agent. Discounts can be used by Members within the limit of available places for each cruise and Costa reserves the right to suspend their validity at any time.
8.8 Upgrade Privilege (Acquamarina, Corallo, Perla Members) and SuperUpgrade Privilege (Perla Oro and Perla Diamante Members).
The Members entitled to this benefit are ones who have taken a higher number of cruises in a year than the number of cruises taken in the previous calendar year. To establish the number of cruises, the cruise departure date and the booking number are considered.
The privilege means a free Upgrade on the additional cruise and all subsequent cruises compared to the number of cruises taken in the previous year.
The highest category that Acquamarina, Corallo and Perla Members can be upgraded to is Cabin with Balcony (Upgrade). The upgrades are from inside cabin to outside cabin and from outside cabin to cabin with balcony, but the cabin category purchased remains the same.
The highest typology and category that Perla Oro and Perla Diamante Members can be upgraded to is a Suite (SuperUpgrade).
Members will only be upgraded when Costa is able to actually check that the cruise the privilege has been requested for is an additional cruise compared to the number of cruises taken in the previous year.
It is the Member's responsibility to request the Upgrade or SuperUpgrade privilege. Costa will proceed to assign upgrades once their applicability has been checked. Members entitled to this privilege who have not explicitly requested it before departure will not be entitled to the privilege retroactively and will not be able to recoup it, not even in the form of other benefits.
The assignment of the privilege depends on the availability of cabins on the ship.
Cruises lasting 4 days or less are not included in the total of cruises taken in the previous year.
It is not possible to request the Upgrade or SuperUpgrade privilege on departures between 1 and 31 August, on New Year cruises and on Around the World cruises. The possibility of receiving an Upgrade or SuperUpgrade must always be checked before booking and it is the Member's responsibility to check directly with their travel agent.
It is not possible to request the Upgrade or SuperUpgrade privilege once on board, even if the Member is entitled to the privilege.
The Upgrade and SuperUpgrade will be applied to cruises booked for departure in the next calendar year and purchased at standard rate (no discounted fares or special discounts). The privilege is not transferable to third parties and is only applied to the cabin in which the Member is entitled to travel.
8.9 "Priority Boarding", "Preferential Boarding" and "Priority Disembarkation"
The "Priority Boarding", "Preferential Boarding" and "Priority Disembarkation" privileges may be altered or suspended without warning for operational reasons. These services refer exclusively to embarkation at the beginning of the cruise and disembarkation at the end of the cruise. Members belonging to Clubs that offer these privileges will find information on how to use these privileges on the Costa website, on their cruise ticket and through onboard communications.
The order of embarkation or disembarkation may vary from cruise to cruise, depending on the embarkation ports, the ship’s expected departure or arrival times, and in accordance with security regulations, and may not be disputed by Members.
8.10 Access to the VIP Lounge (Palacrociere and Palacruceros)
This privilege is reserved for Perla Diamante Members at the Palacrociere in Savona and the Palacruceros in Barcelona and for people travelling in the same cabin, on presentation of the travel document to dedicated staff on arriving at the port.
8.11 Stress-free Luggage The Stress-free Luggage privilege is reserved only for Perla Diamante Members resident in the European Union and boarding/disembarking in the ports indicated on the Costa Crociere website. This free service may be requested no more than 20 days before the departure date and includes pick-up of luggage from the Member's home (1 piece of luggage, max. 32 kg) and delivery of luggage back home at the end of the cruise. Members who are on board and haven't already booked the service cannot have their luggage delivered home once they have disembarked.
8.12 Credit to spend on board Vouchers or credits for onboard purchases for Perla, Perla Oro and Perla Diamante Club Members are discounted from accounts at the end of the cruise only if purchased with the Member's magnetic card to which they are entitled. In case of a unique on board account the credit will be discounted from it. These vouchers cannot be used to receive discounts on the service charge. Onboard credits that are not used cannot be reimbursed, are non-transferable and cannot be used on future cruises, and cannot be substituted with any other kind of privilege. The sum of vouchers or credits for onboard purchases does not entitle Members to earn CostaClub points.
8.13 Invitation to a complimentary dinner at the Samsara Restaurant The invitation to a complimentary dinner at the Samsara Restaurants, where present on ships, is reserved for the occupants of cabins with at least one Perla or Perla Oro Member. The privilege is dependent on availability and times defined by the ship's operational requirements. The dinner invitation is for all occupants in the same cabin. If two Members in the same cabin are entitled to the privilege, it will only be available once for both occupants. The invitation does not cover the cost of drinks and is not valid for the service charge. Members who do not use this privilege for whatever reason may not transfer it, may not request reimbursement, and may not recoup it for a future cruise and may not substitute it with dinner in another paying restaurant or with another kind of privilege.
8.14 Access to the Club Restaurant Exclusive access to the Club Restaurant for Perla Diamante Members and occupants in the same cabin. This cabin privilege includes access to the Club Restaurant at breakfast, lunch and dinner, on the ships where it is available, for the whole duration of the cruise. The privilege does not cover the cost of drinks or the service charge. The privilege is subject to the restaurant's maximum capacity and the ship's operational requirements.
8.15 Whole day in the Spa Area The onboard Spa privilege, on ships that have a spa, is reserved for Perla Diamante Members and is valid once per cruise for the Member entitled to the privilege and a person travelling in the same cabin. It can be booked on board, except on days sailing at sea. It is subject to availability at the time of booking and the operational requirements of the ship.
8.16 Gift for moving up a Club level A gift on board when a new Club level is reached. The first time Members move up a Club level, they will receive a gift on the first cruise taken at the new level for having moved up a level. The gift will be delivered to the Member's cabin (gifts will not be sent to Members' homes under any circumstances). Gifts are given just once each time Members move up a level and cannot be used as a form of recognition of belonging to that Club level.
8.17 Ambra Member Welcome Gift All Ambra Members who have joined at least 7 days before the departure date of their first cruise will receive a welcome gift that may differ from cruise to cruise. Gifts will not be sent to Members' home under any circumstances.
8.18 End of cruise gift for Acquamarina, Corallo, Perla, Perla Oro, and Perla Diamante Members One end of cruise gift will be given per cabin. Gifts are per cabin and are delivered to Members' cabins once per cruise. The gift received will be for the highest CostaClub level of the occupants in the cabin. If a certain free gift is not available, it may be substituted with another depending on availability on board. Gifts will not be sent to Members' home under any circumstances.
8.19 First rows of the theatre reserved for evening shows
The privilege of the first rows of seats reserved in the theatre for evening shows is reserved for Perla Diamante Members and is valid for all occupants in the same cabin. The seats will be available only up to 5 minutes before the start of the show and unless ship's operational requirements.
8.20 Bottle of water, basket of fruit and bottle of sparkling wine A bottle of water (Acquamarina and Corallo Members), basket of fruit (Perla, Perla Oro and Perla Diamante Members), and a bottle of sparkling wine (Perla, Perla Oro and Perla Diamante Members) are privileges per cabin, depending on the Member's level and are provided once per cruise.
8.21 Personalised minibar with your favourite items Perla Diamante Members and people travelling in the same cabin can ask for their cabin minibar to be personalised with their favourite onboard drinks and snacks. The privilege is valid on cruises lasting 5 days or more. Any items consumed must be paid for.
8.22 Birthday cake and complimentary photo A birthday cake, a privilege for Members who celebrate a birthday during the cruise depending on their Club level. This privilege will be delivered in a way that is determined by the ship's operational requirements. The complimentary birthday photo is the one taken in the Restaurant when the cake is delivered to the table, and will be available in the Photoshop onboard.
8.23 Behind the scenes tour of the ship The special behind the scenes tour of the ship will only be available on cruises of more than 7 days. The tour includes a visit to the ship’s kitchens.
8.24 Welcome Home Cocktail Party Valid for all Members, except Ambra Members. Valid for all occupants in the same cabin with at least one Member who is entitled to the privilege. Members will be asked to present their invitation or their Costa Card to gain entry to the Cocktail Party. All Members that take part will receive a complimentary photo taken at the event (1 per cabin). Members will be advised onboard about how to collect their photo. It is not possible to change the complimentary photo.
8.25 VIP Party For Perla Oro and Perla Diamante Members, Suite Guests, and any other VIP guests at the ship's discretion. The invitation will be delivered to the Members entitled to the privilege on board and is extended to all occupants in the same cabin as the Member who receives the invitation.
8.26 Special excursions for Perla Diamante Members
For dedicated excursions we mean those excursions especially organized for Perla Diamante members or other VIP Guests at the discretion of the ship for cruises longer than four days. All details related to these excursions (destination, schedule and price) will be communicated to the members through a flyer distributed in cabin at embarkation. South America and Around the World cruises are excluded.
8.27 Laundry service for Perla Diamante Members
A free laundry service is provided to Perla Diamante Members on cruises lasting 5 days or more that includes a machine wash and folding of a maximum of 25 items. The privilege is personal, therefore reserved for all Members entitled to the privilege.
Art. 9 – Legal information
9.1 Membership of the Club is subject to the terms and clauses contained in the following General Conditions.
9.2 Costa may suspend or terminate the Programme before the end of the validity period indicated in Art. 2 only for just cause, in accordance with articles 1989 et seq. of the Italian Civil Code. Members will be informed of early termination and, when possible, suspension at least 30 days before or as soon as possible in advance, or, in the case of suspension, as soon as possible after it. Members may be informed by Costa via the website or by other dedicated means.
9.3 In any event, if the Programme is terminated early, Members can use the points they have earned to request Privileges within 6 months of the early termination of the Programme.
9.4 Costa reserves the right to modify or supplement at any time the conditions for participating in the Programme, the privileges and the means of earning points, in so far as this does not prejudice the good faith of the Member.
These modifications or supplements will be made public via the CostaClub website or by other dedicated means.
Modifications or supplements to the conditions for participating are considered accepted if the Member does not oppose them in writing within two months of being informed. If a Member opposes the modification or supplement within that deadline, their participation in the Programme will be terminated in accordance with paragraph 9.2
9.5 At its sole discretion, Costa reserves the right to exclude Members from the Club without any notice if Members do not respect the terms of these General Conditions and/or their behaviour does not comply with the General Conditions or does not comply with the law or Costa's General Conditions, if they exhibit behaviour that could damage Costa's image, or if they attempt to use their status as Member or use documents recognising and legitimising their membership in a way not provided for in the General Conditions. In case of exclusion and/or closure of the account, all points earned up to that moment and the associated privileges will be forfeited immediately. Costa Crociere also reserves the right to refuse participation in the Programme to anyone who does not meet the requirements of these General Conditions.
9.6 The Member guarantees that all information they have provided is correct and only they are responsible for it.
9.8 The Member has the right to interrupt their membership of the Club Programme at any time. In this case, the Member must inform Costa by sending a registered letter to Costa Crociere, Customer Service CostaClub, Piazza Piccapietra 48, 16121 Genova, Italy.
9.9 In the case of any controversy concerning the validity, interpretation and/or execution of these General Conditions and the Club, Italian law will be exclusively applicable.
Art. 10 – Information on the processing of personal data in compliance with Legislative Decree 196/2003 – Code concerning the protection of personal data
All data provided when registering with the CostaClub Programme or acquired at a later date is processed by Costa as Data Controller, in accordance with current legal and regulatory provisions regarding personal data protection and in particular in compliance with Legislative Decree no. 196 of 30 June 2003 ("Code concerning the protection of personal data").
10.2 Purposes of processing the data. The processing operations as well as the personal data collected are necessary for managing the Member's participation in the CostaClub Programme, to award the Member their points and other benefits relating to participation in the CostaClub Programme and ownership of the CostaClub Card, as well as to provide related services, in compliance with these General Conditions. Data may be processed for sending communications relating to the Costa Club Programme as well as by consent for marketing purposes for products and services provided by Costa Crociere and group companies, as well as for profiling. In particular:
a. Marketing activities. Data provided by Members when registering with the Programme and/or when registering on the Costa Crociere website and/or acquired at a later date by the company for the ordinary management of the Club (e.g. total spent on board, type of cruises taken, etc.), may also be processed by the Member's specific consent for sending commercial messages and for marketing purposes for Costa Crociere, companies in the Costa group and/or business partners. This data may be processed using automated means (e.g. email, fax, text messages, etc.) and non-automated means (e.g. regular post, with an operator by telephone, etc.). Costa Crociere also informs Members that personal data may be used to send company communications relating to their status as Member and the Programme's benefits. In particular, Costa Crociere may use the email address provided by the Member when registering with the Costa Club or during participation in the Programme to send information and promotions relating to the Club and its initiatives, if the Member does not object. Costa Crociere informs Members that they can stop these messages from being sent at any time by clicking “unsubscribe” at the bottom of the email that they have received or by sending requests to the addresses below.
b. Profiling activities. With a Member's explicit consent, Costa Crociere may carry out activities relating to profiling, analysis of their travel preferences and market research, with the aim of improving services and commercial information provided by Costa Crociere, thus tailoring them to suit the interests of its Members. This data is processed using the personal data collected during cruises too, in accordance with the guarantees and necessary measures required by the Italian Data Protection Authority (“Authority”).
With the Member's specific consent, the personal data provided when joining and registering with the Costa Club Programme and when purchasing the tourist package (e.g. name, address etc.) or data acquired by Costa Crociere during a cruise (e.g. purchases made) may be used for profiling activities to improve the services and commercial information provided by Costa Crociere, thus tailoring them to suit the interests of its Members. Information will only be entered into the profiling database if Members specifically provide their consent. If a Member does not consent to having their information processed for this purpose, they should know that some information that could be used for profiling purposes will be entered into a separate database, should it become necessary for providing a requested service.
If the Member consents to having their data processed for profiling activities, the data collected for this purpose will be managed by Costa Crociere staff specifically appointed to process the data in accordance with the Privacy Code.
In accordance with the guarantees and necessary measures required by the Authority, data collected and processed for profiling purposes will be stored for a maximum of ten (10) years, after which they will be automatically deleted or made permanently anonymous.
Members are informed that they may also exercise their rights regarding profiling activities in accordance with art. 7 of the Privacy Code, as described in more detail below.
10.3 Means of processing. Costa Crociere guarantees that personal data is processed using electronic, manual and hard copy means, in accordance with the minimum security measures required to guarantee the privacy of the individual the data refers to and to avoid the risk of the data being disclosed to unauthorised third parties. Data grouped by category and/or cluster, when anonymous and aggregated, may be used for statistical analysis. No data, excluding that required by law or explicitly authorised by the Member, will be disclosed under any circumstances.
Personal data is processed for the whole duration of the Programme and subsequent versions of the Programme, within the terms and conditions laid down in these General Conditions, and the data is stored after the end of the Programme and/or after a Member terminates or exercises their right to object in accordance with art. 7 of the Privacy Code exclusively for the purposes of managing disputes and/or administrative-accounting purposes and after the Programme ends or is terminated based on the terms of limitation of Members' rights.
10.4 Scope of data disclosure. Data may be disclosed, for the purposes mentioned above, to the following categories (i) companies that are a part of the same Costa Crociere Company Group, including those based abroad; (ii) persons, companies, associations or professional studios that provide assistance and consultancy services or activities for Costa Crociere; (iii) individuals permitted to access data by law and secondary legislation or by provisions issued by authorities permitted to do so by law. The data may also be known to internal personnel, acting as data processors and/or data processing managers, and to external parties, who operate as data processing managers or controllers, instructed to perform specific processing operations, including those relating to profiling activities, by Costa Crociere. For the purposes indicated, the data may be transferred overseas to third companies, either within or outside the European Union. A list of persons to whom the data is disclosed can be obtained by writing to the email address firstname.lastname@example.org or to the addresses below. The supply of data is required for membership in the Costa Club programme.
10.5 What happens if Members do not provide data and consent. Personal data requested when joining the CostaClub Programme and marked with an asterisk (*) must be provided for full participation in the Programme and for related initiatives, as well as to fulfil legal requirements. If Members refuse to provide the personal data requested, in whole or in part, also during the period of validity of the Programme, it will be impossible for Costa Crociere and third-party companies who provide services for the Programme to implement the Programme fully and to execute it correctly. Personal data not marked with an asterisk (*) is, on the other hand, optional and if it is not provided it will have no bearing on the Member's registration and participation in the Programme.
Members are guaranteed appropriate information about how the personal data collected for the Programme's aims will be processed, and they will be asked, when required by law, for their consent. In particular, Members have the right to freely express their choices concerning the processing of personal data, also by consenting or not to individual aims, including that of (i) commercial offers being sent by Costa Crociere relating to its own services and/or products; (ii) satisfaction questionnaires being sent and targeted profiling being carried out to examine consumer habits and information, and commercial activities that better reflect the interests of Members being performed; (iii) marketing activities by third parties, including companies in the Costa group, also ones based abroad, and/or by business partners. If consent is not given for these purposes, it will not prevent the Costa Club Programme that the Member has joined from being implemented correctly, but it will mean that Members won't receive information or offers about products and services provided by Costa Crociere or third parties, including companies in the Costa group.
10.6 Data Controller and Manager. The data controller is Costa Crociere S.p.A. with offices in Piazza Piccapietra 48, Genoa, Italy. For the requested service to be performed correctly, personal data may be disclosed to Costa Crociere's internal staff, acting as data processors and/or data processing managers, as well as to third-party companies, or companies that are part of the Costa Crociere group, including the branches in Italy and branches with offices abroad who, as independent data owners and managers, perform functions strictly related to and instrumental for providing those services.
10.7 Members' rights. Members have the right, at any time, to exercise the rights stated in art. 7 of the Code, also regard profiling activities, including the right to be told whether or not data about them is being held, what that data concerns and where it came from, to check if the data is accurate and have it added to, updated or corrected. If any of the data has been processed in breach of the Privacy Code, then Members may ask for it to be deleted, anonymised or blocked; in any event, Members may object for legitimate reasons, even partially, to the processing of that data including in relation to how information is sent and to marketing and profiling activities, by sending an email to email@example.com or by writing to Costa Crociere SpA, Piazza Piccapietra 48, 16121 Genova, Italy, for the attention of the Sales & Marketing Privacy Manager.