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|  | Reservations for non-web bookings
Caribbean:
Deposit required: $250 per person (unless otherwise specified)
Final payment - Due 70 days prior to sailing.
All non-Caribbean, including Mediterranean, North Europe, Far East, South America and Dubai:
Deposit required: $400 per person (unless otherwise specified)
Final payment - Due 90 days prior to sailing.
CCL accepts Visa, MasterCard, Discover Card and American Express as final payment for your cruise vacation. Debit cards are not accepted.
Reservations for web bookings
For bookings made online via Costa Cruise Lines website, deposit or payment in full is due via credit card at time of reservation. Deposit payment will be accepted if the reservation is booked 90 days prior to the cruise departure date. Full and final payment is due if the reservation is booked within 90 days prior to the cruise departure date.
Caribbean
Deposit required: $250 per person (unless otherwise specified)
All non-Caribbean, including Mediterranean, Northern Europe, Far East, South America, and DubaiDeposit required: $400 per person (unless otherwise specified) |
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| | Notice of cancellations and requests for refund must be submitted in writing to: Costa Cruise Lines N.V., 200 South Park Road, Suite 200, Hollywood, FL 33021-8541. Cancellations may not be made by email. All documents (deposit receipt or passage tickets) issued by CCL must be returned before a refund can be processed. Cancellation charges, per person will be assessed based on when cancellation notices are received as follows:
Caribbean
70 or more days prior to sailing: Full Refund
69 - 30 days prior to sailing: Deposit Amount (plus $50 fee for air cancellation)
29 - 8 days prior to sailing: 50 percent of cruise fare/air add-on/hotel
7 days or less prior to sailing: No refund (100 percent cancellation charge)
All non-Caribbean
90 or more days prior to sailing: Full Refund
89 - 45 days prior to sailing: Deposit Amount (plus $50 fee for air cancellation)
44 - 15 days prior to sailing: 50 percent of cruise fare/air add-on/hotel
14 days or less prior to sailing: No refund (100 percent cancellation charge)
Guests must adhere to the cancellation and refund policy above. No refunds are made to persons who do not give proper notice of cancellation or fail to embark. No exceptions will be made on cancellation charges, so Guests are advised to secure appropriate cancellation insurance through CCL or their travel agents.
An additional $50 fee is charged for air cancellations made between 69 and 30 days (Caribbean) and 89 and 45 days (non-Caribbean) prior to sailing. A $50 administrative fee is charged for changes to bookings after documents have been issued. Cancellation and administrative charges apply to both individual and group bookings. Changes are subject to booking class availability. Air carriers, hotels and/or other land service suppliers may have their own policies regarding changes, cancellation and refunds and may apply change or cancellation charges up to the full amount paid. Airlines may impose change fees of up to $400 per person. CCL will assess such charges in accordance with the supplier’s policies or as detailed in the Air/Sea addendum and deduct them from the refund. Air tickets are not transferable. A change of a booking from Air/Sea to Cruise only constitutes a cancellation of the air portion of the package and is subject to the cancellation charges indicated above. A change from Cruise only to Air/Sea is not subject to cancellation charges.
Costa Crociere reserves the right to change or abandon all or any part of the cruise program and to change the itinerary whenever advisable or necessary, in which case Costa Crociere shall not be responsible for any loss or expense caused thereby. If the cruise is withdrawn before sailing date, you shall only be entitled a refund of the amount received by CCL from you. CCL shall not make any refund to Guests who elect not to complete the cruise for any reason or cause whatsoever. Costa Crociere and CCL are not liable for weather or sea conditions. |
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| | For a current list of the most up-to-date fares, please call 800-462-6782 or visit www.costacruises.com. Fares and government taxes and fees are subject to change prior to receipt of payment in full. Fares are valid for U.S. and Canadian residents only and subject to availability. Unless otherwise noted, fares are in U.S. dollars, per person, based on double occupancy of accommodations selected. Single occupancy may be available in select categories for 180 to 200% of applicable fare. Fares include ocean transportation, cabin accommodation, all standard meals onboard ship, entertainment and most activities onboard the vessel. Fares do not include any other items of a personal nature, such as spa treatments, salon services, photographs, telephone calls and faxes, internet access, gratuities, shore excursions, wines, liquor and beverages, laundry or valet service, or any other goods or services purchased onboard the ship. Cruise fuel supplements of up to $9 per person per day may be charged if the NYMEX oil price exceeds $70 per barrel.
Cruise-only fares do not include (i) the cruise fuel supplement, if any, and (ii) cruise taxes and fees imposed by governmental or quasi-governmental authorities, such as fees levied for embarkation, disembarkation or landing, arrival or departure taxes, security surcharges, passenger facility charges, and customs and immigration fees, which range from $6.20 to $110.89 per Guest, depending on the sailing.
Air/Sea package fares do not include certain government taxes and fees on cruise travel (described above) or optional hotels or transfers, but include all government taxes and fees on air travel and the cruise fuel supplement, if any. If airline schedules necessitate an overnight hotel stay, Guests may select hotel accommodation and transfers offered by CCL at additional charge or make their own arrangements. Airline imposed baggage charges of up to $50.00 for the first or second standard size bag may also apply; please consult with your airline after you have been ticketed for information. |
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| | | CCL recommends that Guests purchase travel protection. The Guest Protection Plan has been designed at a low cost especially for Costa Crociere Guests and is available through your travel agent. Please see our Travel Insurance section for additional information. |
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| | | Embarkation for Caribbean cruises begins at 1:00 p.m. Guests will be informed of embarkation times for non-Caribbean cruises. Guests must be checked-in and on board no later than 90 minutes before the scheduled sailing time or you will not be permitted to sail. It is the Guest’s responsibility to arrive on time. |
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| | | To re-enter the United States after sea travel to the Caribbean, Canada, Mexico or Bermuda, U.S. citizens must present either (i) a passport, passport card or other compliant document or (ii) other government-issued photo ID, such as a driver’s license, along with proof of citizenship, such as a birth certificate (original or certified copy with seal). From June 1, 2009, U.S. citizens will be required to present a passport, passport card or other compliant document to reenter the US after sea travel to these places. These rules are subject to change. We recommend that all U.S. and Canadian citizens travel with passports. For non-Caribbean cruises, all Guests must have valid passports (expiring no less than 6 months from the scheduled return date) and all necessary visas. Naturalized U.S. citizens are advised to carry their naturalization papers. Aliens who are permanent residents of the U.S. must carry their Alien Registration Card and passport. Guests must have all necessary visas. Please check current visa requirements at the U.S. State Department website at www.travel.state.gov or ask your travel agent. You are responsible for obtaining all necessary travel documents and for complying with customs and immigration requirements. Guests without proper travel documents will not be allowed to board the vessel and no refund of cruise fare will be given to any Guest failing to bring such documentation. |
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| | | Costa Crociere has implemented strict security procedures in the cruise terminals and onboard the vessels. These measures include screening all Guests and their personal property prior to boarding. For the safety and security of Guests, Costa Crociere complies with established international and national security laws, regulations and guidelines. We appreciate your cooperation in this very important matter. |
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| | For air travel, luggage may be limited by carrier as to the number and size of pieces allowed per Guest, and airline imposed baggage charges may apply. Check with your airline for specific restrictions and charges. There are porters at the airport and the pier, but hand luggage, valuables, medications and breakable items must be hand-carried by the Guest. For security reasons, Guests are required to unlock their suitcases at the pier prior to giving them to the porters. Costa Crociere and CCL are not responsible for any personal items or for any luggage not under Costa Crociere’s direct care. Costa Crociere and CCL are not liable for damage, loss or theft of luggage or personal effects. Claims for luggage loss or damage must be made in writing to the Director of Administration or Pier Manager prior to leaving the disembarkation pier. Costa Crociere’s liability for such claims is limited by the terms of the Passage Ticket Contract.
On your arrival at the port you should leave your main baggage (excluding hand baggage) with the Costa staff at the Baggage drop off. Guests are reminded to have all baggage labeled with the colored tags provided with your travel documents. Baggage will be taken care of by porters who will arrange for it to be delivered to your cabin in about 2 hours from your embarkation. |
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| | | Costa ships work on a cashless system for onboard purchases. Costa provides a Guest Cruise Card that lets you charge almost anything onboard. Costa accepts most major credit cards, but debit cards are not accepted. Guests who choose not to use a credit card for payment of their onboard charges must provide a cash deposit to cover their onboard expenses within 48 hours of embarkation. This deposit must be a minimum of EUR 150 or USD 150 per person, according to onboard currency. If the onboard expenses exceed the amount deposited, a new cash deposit will be required. At the end of the cruise any remaining funds will be returned in cash to the Guest. Independent third party concessionaires operate certain services onboard the cruise ship, including shops, photography, gaming, salons, etc. Costa Crociere may receive compensation from such third parties. Costa Crociere and CCL are not responsible for the actions of these independent concessionaires arising from your dealings with them. You must contact and deal with them directly. An infirmary, staffed by a physician and nurse, is available during certain hours. The physician may make customary charges for treating Guests. All Costa ships can be reached by phone while at sea. The caller will be charged for the actual conversation time after the ship responds. In addition, ship-to-shore telephone service is available at additional cost 24 hours per day from your stateroom while the ship is at sea or in port. Valuables and personal funds should be placed in the safe at the Guest Relations Desk, or in the safe deposit box provided in most staterooms. It is recommended that Guests carry Traveler’s Checks and U.S. currency in small denominations. No personal checks will be cashed onboard ship. Restaurant table reservations will be noted at time of booking but can only be confirmed onboard by the Maitre d’. Voltage in staterooms is 220V/110V. |
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| | | Guest under the age of 21 must be accompanied by a parent or guardian 25 years or older. On selected seasonal departures, Guests 21 to 24 years old must have one person at least 25 years old in the same stateroom, who shall be responsible for the under-age 25 Guest. Guests who are responsible for the supervision of underage Guests shall ensure that they do not purchase, possess or consume alcoholic beverages or violate any other shipboard regulation. The minimum drinking age onboard is 21 years old for cruises departing from U.S. ports and 18 years old for cruises departing from non-U.S. ports. Passengers under the age of 18 may not play in the onboard casino or use any spa facilities and must be accompanied by a person over 18 on shore excursions. The Passenger's age on the date of sailing determines his or her status for the entire cruise. |
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| | | Infants must be at least 6 months of age at the time of embarkation to sail. Infants must be at least 12 months of age at the time of embarkation to sail on the following: trans-ocean crossings (Atlantic, Pacific, Indian, Arctic, etc.), World cruises, cruises of 15 days or longer duration, and any other itinerary which may in the opinion of Costa Crociere or CCL present serious risk to infants in need of emergency medical care. |
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| | Pregnant women are allowed to sail only if pregnant for 24 completed weeks or less on the date of cruise embarkation. ALL PREGNANT WOMEN MUST PROVIDE TO CCL AT EMBARKATION A PHYSICIAN’S LETTER stating the estimated date of delivery and that the mother and baby are in good health and fit to travel and the pregnancy is not at risk.
Guests who have a physical or mental disability or any medical condition (including pregnancy) are encouraged to call CCL’s Special Needs telephone number at 1-800-GO-COSTA ext. 5009. Guests that may require medical treatment or special accommodations during the cruise must report same to CCL IN WRITING AT THE TIME RESERVATION IS MADE. This information will be forwarded by CCL to the ship’s doctor for review. Failure to provide such information prior to sailing may require Costa Crociere to cancel your reservation, assessing any applicable cancellation charges if sufficient time is not provided to make an adequate assessment of the medical condition or any special accommodations or other requirements necessitated by such disability or condition. Costa Crociere reserves the right to revoke or refuse passage to anyone who may, in the sole judgment of the ship’s doctor, require treatment, care or accommodations beyond that which the ship’s facilities can reasonably or readily provide, or whose mental or physical condition may make them unsuitable for or incapable of a cruise voyage due to the limited facilities onboard or who may create an unreasonable risk of injury or harm to themselves or others. Costa Crociere and its authorized representatives shall assume no responsibility whatsoever, nor shall they be liable, for any consequence arising from the failure of the Guest and/or the travel agent to provide such information. By accepting a Guest with a physical or mental condition or disability, Costa Crociere assumes no liability for such Guest beyond that assumed for any other Guest as provided in this brochure and in the Passage Ticket Contract. All Guests are subject to all the limitations and terms and conditions set forth in the Passage Ticket Contract. |
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| | | Shore excursions will be available online at www.costacruises.com in advance as well as onboard the ship and are offered for your enjoyment at a moderate extra cost. Each tour in the various ports is operated by independent third party local tourist service companies. Costa Crociere and/or CCL may receive compensation for arranging such services. For reasons including security and scheduling, Costa Crociere and CCL recommend that Guests do not arrange their own shore excursions, although Guests may do so if they wish.Regardless of whether arranged through Costa Crociere, CCL, a travel agent or the Guest, the following are not under the control of Costa Crociere or CCL: shore excursions, land packages, tours, hotel stays, car rentals, sightseeing excursions, dive programs, shore-side meals and entertainment, transportation by air, rail, bus or other means, and any other service provided by a third party. Costa Crociere and CCL may arrange such services as a convenience to the Guest and, in so doing, are acting as agent for the Guest or travel agent. Costa Crociere and CCL expressly disclaim any responsibility for personal injury, death, property damage, loss, delay, inconvenience or other matters due to negligence, wrongful acts, errors or omissions on the part of any such third party, or any supplier of services or goods or of agents selected by you or your travel agent. Costa Crociere and/or CCL act as the Guest’s travel agent when they make air, hotel or other arrangements on behalf of a Guest. |
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| | | The Passage Ticket Contract contains further limitations of liability. In the event of any conflict between these terms and conditions and those contained in the Passage Ticket Contract, the Passage Ticket Contract will control. Under the terms and conditions of the Passage Ticket Contract, the liability of Costa Crociere, CCL and other parties to Guests is limited for personal injury, death, damage to or theft of luggage or personal property, delay, and other events whether occurring onboard the cruise ship or elsewhere. In addition, your right to recover in a legal proceeding will be based upon the applicable law and forum stated in the Passage Ticket Contract. |
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