GENERAL CONDITIONS FOR MEMBERSHIP IN THE “COSTACLUB” PROGRAMME

Art. 1 - Eligibility for participating in the Programme
Art. 2 - Application of the Programme
Art. 3 - Duration of the Programme
Art. 4 - How to become a Member of the Programme
Art. 5 - How CostaClub points are awarded
Art. 6 - Validity of CostaClub points
Art. 7 - CostaClub Levels
Art. 8 - Privileges/Advantages
Art. 9 - Legal information
Art. 10 - Information on the processing of personal data in compliance with Legislative Decree 196/2003 – Code concerning the protection of personal data


These General Conditions for Membership (hereinafter "Conditions") establish how the Programme (hereinafter "Programme" or "Club") called "CostaClub" works and how to become a Member. The Programme is organised by Costa Crociere S.p.A. with headquarters in Genoa, Piazza Piccapietra 48, 16121, Italy (hereinafter “Costa”).


Art. 1 - Any individual who is at least 18 years old and is resident in one of the countries listed in the "Country" section on the website www.costacruise.com (hereinafter "Members").


Art. 2 – Application of the Programme

The Programme will be valid on all Costa cruises published annually in the Costa Cruises brochure and on the website www.costacruise.com Costa cruises in Asia are not included in the Programme.


Art. 3 – Duration of the Programme

3.1 These General Conditions are valid from 1 December 2017 until 31 December 2018 (hereinafter “Validity Period”) and, if no alterations or additions are made by Costa, will continue to be valid from year to year.


How to become a Member of the Programme

4.1 Joining the Programme is free and possible in the following ways:
- online on the website www.costacruise.com;
- on board Costa ships by filling in the relative paper form.
- by calling +39104206099 (cost of a local call from a landline, more info and costs on www.costacruise.com or at a travel agent's. People who wish to join the Club by calling the Contact Center or at a travel agent's must confirm that they have read and accepted the General Conditions;

Confirmation of registration with the CostaClub via the website, a travel agency or the Contact Center will be processed within 7 days.
If the membership request is made on board by filling out the paper form, it will be processed within 30 days after the end of the cruise.

4.2 If a membership request is made 7 days or less before the departure of the cruise, the Guest will not be recognised on board as a CostaClub Member. The Guest will therefore not receive the CostaClub card nor will they be entitled to the benefits of their Club level until their next cruise.

4.3 On joining, the Member who has already taken a cruise will be awarded the points from their last cruise, if the departure date is within the three years prior to their joining, as shown on Costa's database, bearing in mind however that the information for each cruise is relayed from onboard systems to Costa's database approximately 10 days after the date of disembarkation at the main port on the cruise itinerary. The cruise is only counted if it is taken after reaching 18 years of age. If the last cruise in Costa's database does not entitle Guests to earn points, Members will join the programme as an Acquamarina Member, with the lowest points total for that level (1 point). If at the time of registration the Member has not yet taken a cruise, they will join with programme as an Ambra Member with 0 points.

4.4 Once membership has been confirmed, the Member will be sent an email with their CostaClub card number. When booking a cruise, the correct CostaClub card number must be provided for the Member to benefit from the advantages and privileges of their Club.

4.5 At the time of joining the Member must enter their full name as per their identity document, their date of birth, their country of residence, and their personal email address and they must accept this General Conditions. Members may not register with an email address already used by another Member.

4.6 After joining the Club, the Member's CostaClub card (hereinafter “Card”) bearing their membership number will be delivered to all new Members during their first cruise. The card has a magnetic strip, is in the Member's name and can only be used by the owner in accordance with these General Conditions.

4.7 During a cruise the card is also a cabin key, identity document (boarding pass for boarding and leaving the ship) and will be used for onboard purchases. A new card will therefore be issued for each cruise taken


Art. 5 – How CostaClub points are awarded

5.1 CostaClub Points (hereinafter "points") are the basic unit of calculation used by Costa for the Club. On joining, the CostaClub card number is linked to an account in the Costa database to which points are awarded.

5.2 Members earn points based on the number of cruise days spent on board Costa ships and total onboard expenses as indicated below:

- Cruise day points points are earned for every day of the cruise based on the type of cabin Members have chosen:
a. Inside cabins: 100 points per day
b. Outside cabins: 150 points per day
c. Balcony cabins: 175 points per day

For Members travelling in Premium cabins, daily points are doubled.

Members travelling in Suites earn 450 points per day.

In the event that Members are upgraded to a higher cabin category by paying a supplement on board, points are always awarded based on the cabin purchased at the brochure rate and not the cabin travelled in.

- Costa flight points: points are also awarded for Costa flights included in the cruise package as follows
Spend per person up to 350 €: 250 points
Spend per person over 350 €: 500 points

"Costa flights" means flights included in the "flight+cruise" travel packages. The amount is calculated based on all flight legs that the Member has purchased. Other transfer costs, such as buses, trains and private transfers, are not included.

- Onboard points: 2 points are earned for every euro spent on board - excluding fractions of that amount - and are registered on the Member's card. Sums spent at the casino, on medical expenses, and sums spent by a Member but registered on the CostaClub card of another person, even if they share the same cabin, are not included. By definition free services are not included, nor are credits issued on board or group excursions. Points for onboard products and services will be awarded also for purchases and bookings made before the cruise on the MyCosta website. In this case CostaClub points will be awarded to all those who use the services and not the person who made the booking or who purchased the services on the website.


5.3 No points will be awarded for cruise days and flight expenses if the cruise was purchased at a promotional rate, with a special discount or if the ticket is free. Members must always check on the Costa Crociere website or with their travel agent whether or not the rate they have chosen entitles them to earn CostaClub programme points.
Furthermore, points will not be awarded to Members if the cruise has been cancelled due to reasons independent of the will of Costa or for safety reasons.

5.4 Points are automatically awarded 30 days after the end of each cruise. Members can check the points they have earned online, by registering in the reserved area on the website www.costacruise.com

5.5 Members will be informed of any other ways to earn points and the validity of their points, if not covered by these General Conditions, by special messages.

5.6 Members who think that their points total should be higher than the total in their account should send CostaClub copies of cruise tickets and payment receipts for onboard expenses incurred during any cruise they think has not been counted, within 2 months of the final date of the cruise to be checked. Members can make requests for points to be updated by sending their full name and CostaClub card number, along with the required documentation, by post to CostaClub Customer Service, Piazza Piccapietra 48, 16121 Genova, Italy

5.7 Points are always awarded at the end of the cruise and not during the cruise itself, even if the cruises are consecutive. It will not be possible to change Club category while on a consecutive cruise.


Art. 6 – Validity of CostaClub points

6.1 The points considered valid for deciding which level a Member belongs to are the points earned over the last three years up to 15 June each year. For example, the points valid for the period 15 June 2017 to 14 June 2018 are points from cruises with a departure on or after 15 June 2014. For new Club Members, the points earned in the last 3 years will be counted, as per point 4.3.

6.2 All points earned on cruises taken in the years prior to the last three-year period (based on the cruise start date) will expire on 15 June of each year. For example: on 15 June 2018 points earned on cruises taken by Members that departed before 15 June 2015 will expire.
On 15 June of each year, the Member's Club level will be reviewed based on the valid points earned in the last 3 years. The recalculation of valid points on 15 June each year and any move down to a lower level applies to all Members, even ones who have made a booking before that date that departs after it.

6.3 It is possible that when a cruise departs a Member may belong to a different level from the level they were in at the time of booking. The Member may move down to a lower level due to yearly points expiring or move up a level due to points awarded from another cruise taken between the booking date and the departure date. In this case the Member will receive the privileges for the level they belong to at the time of boarding, even if a different level is printed on travel documents and has not been updated due to the abovementioned reasons. It is the Member's responsibility to check the Club level they belong to before boarding.

6.4 All Members can check their points total and the points that are due to expire on www.costacruise.com by registering in the reserved area. All Members will also receive periodic emails about their points total and points due to expire at the email address they provided when they registered.

6.5 The points and Privileges awarded to Members as per articles 7 and 8 below are strictly personal and cannot be given to someone else, transferred, sold, converted into money reimbursed in the case of partial use or replaced with a privilege of a different kind. Each Member may hold only one account and one CostaClub card number. If a mistake has been made and the same Member has more than one account and/or CostaClub card number, Costa will transfer the points earned to a single account and cancel the other accounts and associated CostaClub card numbers.

6.6 Costa reserves the right to rectify the account of any Member in the case of points awarded erroneously and to award supplementary points for specific promotional campaigns of which the Member will be informed in a timely fashion.

6.7 It is the Member's responsibility to check their points total and ensure that they have been assigned to the correct Club level.


Art. 7 – CostaClub Levels

7.1 EThere are 6 different levels depending on the Member's points total:
1. Ambra Club, for Members who haven't travelled with Costa or earned any points yet, but who have joined the programme 2. 0 points
2. Acquamarina Club: for Members who have earned a total of 1 to 2,000 points in the last three years (from 15 June).
3. Corallo Club: for Members who have earned a total of 2,001 to 5,000 points in the last three years (from 15 June).
4. Perla Club: for Members who have earned a total of 5,001 to 13,000 points in the last three years (from 15 June).
5. Perla Oro Club: for Members who have earned a total of 13.001 to 26,000 points in the last three years (from 15 June).
6. Perla Diamante Club: for Members who have earned a total of at least 26,001 points in the last three years (from 15 June).

7.2 Members who move up to a higher Club level after a cruise or move down to a lower Club level when points expire do so automatically, based on the points thresholds mentioned above. Members will be notified by email if they have moved up or down, and they can always check their status in their profile on the Costa website in the relative section.


Art. 8 – Privileges/Advantages

8.1 CostaClub Members are entitled to a series of privileges and advantages (hereinafter "Privileges") that differ depending on the Club to which the Member belongs, as described below:

The Privileges are divided into:
a. Supplementary services or status benefits and discounts on purchases made on board
b. Free gifts
c. Discounts on the purchase of new cruises.
d. Printed information, emails and telephone calls that keep Members up to date on the latest Costa news, Club initiatives, events, Member promotions, special offers and vouchers.
Allocation of the Privileges is subject to the entry of each participating Member’s CostaClub card number at the moment of holding or confirming cruise bookings. Onboard privileges, including the CostaClub Card, will not be available to Members who travel with a promotional rate ticket or a free ticket or if it is a work trip. CostaClub privileges cannot be combined with privileges connected to Costa rates or any promotions for which the Member must always check whether they can be combined at the time of booking.
No privileges will be offered on cruises lasting less than three days.

8.2 The Privileges are divided into Personal Privileges and Cabin Privileges. The Personal Privileges are reserved for the Member as an individual. Cabin Privileges can be shared by all the occupants of the cabin. The presence of several Members in the same cabin does not give the right to multiple or accumulative cabin Privileges. The order and days allocated for onboard Privileges may vary depending on the duration of the cruise and the infrastructure of the ship and may not be disputed by Members.

8.3 The privileges applicable to occupants of the cabin occupied by the Member (cabin privileges) remain valid only if the Member does not ask to change cabin on board.
If the Member moves to a different cabin from the one confirmed at the time of booking, the occupants are no longer entitled to these privileges.

8.4 Privileges are provided only once on each cruise booked. On consecutive cruises privileges will be provided on each cruise, with the exception of the end of cruise or start of cruise gift. For the purpose of calculating the number of cruises taken by the Member, two or more consecutive cruises entered under the same booking number will be considered a single cruise.

8.5 The Privileges are provided to Members based on their Club level. The times and places the privileges are provided may vary depending on the length of the cruise and the destination. Members will be informed how the Privileges will be provided on board the ship.

8.6 The privileges will be provided starting from the date Club membership is confirmed and not from the date the Member registered with the programme.
CostaClub discounts are an exception: they will be available on board as soon as the Member registers.

8.7 Privilege Departures (cabin privilege) Ambra, Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members Privilege Departure discounts, which differ depending on the Club Member's level, are applied when a cruise is purchased directly through a travel agent or the Costa Contact Centre at the time of holding or confirming a booking, and only after the Member's CostaClub card number has been entered. They are valid for all occupants of the same cabin. It is not possible to change a booking at a later date by entering the Member’s CostaClub card number to obtain a retroactive discount. Commercial discounts will be applied only on the condition that the cardholder actually goes on the cruise, even if the cardholder is not present at the time of booking. Discounts are applied exclusively to the cost of the cruise, excluding the cost of flights, transfers, port taxes, shore accommodation where applicable, insurance, fuel surcharges and anything else mentioned in the discount information provided. It is always necessary to check whether the discounts for the purchase of a cruise can be combined with other promotions and Members are kindly asked to always check with their travel agent or with the Costa Contact Centre. Discounts can be used by Members within the limit of available places for each cruise and Costa reserves the right to suspend their validity at any time for operational reasons.

8.8 Upgrade and Super Upgrade Privilege (cabin privilege) Upgrade Privilege: Acquamarina, Corallo, Perla Members SuperUpgrade Privilege: Perla Oro and Perla Diamante Members The Members entitled to this benefit are ones who have taken a higher number of cruises in a year (departing between 1/1 and 31/12) than the number of cruises taken in the previous calendar year. To establish the number of cruises, the cruise departure date and the number of bookings made are considered. The privilege offers a free Upgrade on any additional cruise taken compared to the number of cruises taken in the previous year and and on all subsequent cruises.
When calculating additional cruises compared to the previous year, cruises of 4 days or less are not counted. Cruises of this duration will therefore not be counted among the cruises taken in the previous year.
The highest category that Acquamarina, Corallo and Perla Members can be upgraded to is Cabin with Balcony (Upgrade). The upgrades are from inside cabin to outside cabin and from outside cabin to cabin with balcony, but the cabin category purchased remains the same. The same scheme is valid for disabled cabins with a companion who travels for free. The highest typology and category that Perla Oro and Perla Diamante Members can be upgraded to is a Suite (SuperUpgrade).
The upgraded cabin must be available at the time of booking; changes are not permitted if a cabin is cancelled and becomes available after the time of booking. Members will only be upgraded when Costa is able to actually check that the cruise the privilege has been requested for is an additional cruise compared to the number of cruises taken in the previous year, therefore after the cruise that entitles the Member to the privilege has returned.
It is the Member's responsibility to request the Upgrade or SuperUpgrade privilege. Costa will proceed to assign upgrades once their applicability has been checked. Members entitled to this privilege who have not explicitly requested it before departure will not be entitled to the privilege retroactively and will not be able to substitute it in the form of other benefits.
The assignment of the privilege depends on the availability of cabins on the ship.

It is not possible to request the Upgrade or SuperUpgrade privilege on departures between 1 and 31 August, on cruises in Northern Europe lasting 13 days or more, on New Year cruises and on Around the World cruises. The possibility of receiving an Upgrade or SuperUpgrade must always be checked before booking and it is the Member's responsibility to check directly with their travel agent.
It is not possible to request the Upgrade or SuperUpgrade privilege once on board, even if the Member satisfies the conditions mentioned above.
The Upgrade and SuperUpgrade will be applied to cruises booked for departure in the calendar year in which they are entitled to this right purchased at the Total Comfort or Deluxe rate. The privilege is not transferable to third parties and is only applied to the cabin in which the Member is entitled to travel.

Stress-free Luggage (personal privilege)
Perla Diamante Members
Perla Diamante Members can have an item of luggage picked up and returned to their home for free.
The privilege, provided by our partner Bag Express, is reserved only for Perla Diamante Members resident in the European Union countries indicated on the Costa website in the relevant section. The service is only available in the ports indicated in the same section on the Costa website. The free service includes collection at Members' homes of a single item of luggage weighing up to 32 kilos, delivery to the boarding port and delivery back home at the end of the cruise The service can be booked from 20 days before the departure date and not before, on the Bag Express minisite on the Costa website, or by phoning the Bag Express Call Center and it is available on cruises boarding at the ports indicated on the Costa website in the relevant section.
Members who are on board and haven't already booked the service cannot request to have their luggage delivered home on board

8.10 “2X1” Costa flight Business Class supplement (personal privilege)
Perla, Perla Oro and Perla Diamante Members
Perla, Perla Oro and Perla Diamante Members on Costa charter flights who pay a supplement to travel in Premium Class or Business Class supplement (where available, to be checked at the time of booking) are entitled to a second free supplement. For families travelling with a child, the discount is also applied to the child. If there are two children, one supplement must be paid for and the other is free. The privilege is available on both one way flights and return flights.

8.11 Fast track at security checks for Costa charter flights departing from the Milan Linate and Malpensa, Rome Fiumicino and Point à Pitre (Guadalupe) airports (cabin privilege)
Perla, Perla Oro and Perla Diamante Members
On Costa charter flights from Milan Malpensa, Milan Linate and Rome Fiumicino airports, Perla, Perla Oro and Perla Diamante Members and anyone travelling in the same cabin as the Member are entitled to free use of the fast track queue at the security check gates. Perla Oro and Perla Diamante Members are also entitled to this privilege on Costa charter flights from the Point à Pitre airport.

8.12 VIP waiting room at the Palacrociere and Palacruceros (Savona and Barcelona) (cabin privilege)
Perla Diamante Members
Perla Diamante Members and anyone travelling in the same cabin as the Member are entitled to use the VIP Lounge at the Palacrociere in Savona and the Palacruceros in Barcelona before they board. Members must check that their ticket contains their CostaClub card number and the category to which they belong and inform Customer Service desk staff before boarding.

8.13 Priority Boarding and Priority Disembarkation at the start and at the end of the cruise (cabin privilege)
Perla Diamante Members
Perla Diamante Members and anyone travelling on the same cruise ticket can use the "Fast line" queue, with other passengers entitled to the privilege, next to the queue for the other guests when boarding at the start of the cruise. These Members must check that their cruise ticket contains their CostaClub card number and the category to which they belong and inform Customer Service desk staff before boarding. As soon as Members arrive at the CostaClub desk, Meet & Greet staff will tell them how to get to the "Fast line" queue.
The luggage of Members entitled to the priority disembarkation service will have a label in the same colour as the labels for the first luggage to be disembarked, so that it can be among the first to be disembarked.
The order of embarkation or disembarkation may vary from cruise to cruise, depending on the embarkation ports, the ship’s expected departure or arrival times, and in accordance with security regulations, and may not be disputed by Members.

8.14 Preferential Boarding at the start of the cruise (cabin privilege)
Perla and Perla Oro Members
Perla and Perla Oro Members and anyone travelling on the same cruise ticket are entitled to preferential boarding, in other words - only when they board at the start of the cruise - they will be given a priority boarding number, regardless of when they arrive at the port. Members must check that their ticket contains their CostaClub card number and the level to which they belong and must tell staff at the Customer Service desk when they arrive at the port so that they can collect their boarding number: Members have CostaClub personalised slips that entitle them to preferential treatment. In ports that do not have a Meet & Greet service, or where boarding takes place after an airport transfer by coach, Members will board together with all other Guests without preferential treatment.
The order of embarkation or disembarkation may vary from cruise to cruise, depending on the embarkation ports, the ship’s expected departure or arrival times, and in accordance with security regulations, and may not be disputed by Members.

8.15 Priority in luggage delivery to cabin (cabin privilege)
Perla Diamante Members
Perla Diamante Members are entitled to priority delivery of luggage to their cabin. The luggage label of Perla Diamante Members and occupants of the same cabin will be marked Priority. The provision of the privilege depends on the ship's operational requirements.

8.16 Personalised cabin card (personal privilege)
Ambra, Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members
On each cruise Members will be given a personalised cabin card depending on the level they are a Member of at the time of boarding.

8.17 Credit to spend on board (personal privilege)
Perla, Perla Oro and Perla Diamante Members
Perla, Perla Oro and Perla Diamante Members are entitled to vouchers or credit for on board purchases that will differ depending on their Club level. These will be deducted from their account at the end of the cruise only if purchases are made with the card of the Member entitled to them, and in the case of joint accounts, of the Member whose name the account is in.
These vouchers cannot be used to receive discounts on service charge. Onboard credits that are not used cannot be reimbursed, are non-transferable and cannot be used on future cruises, and cannot be substituted with any other kind of privilege. The sum of vouchers or credits for onboard purchases does not entitle Members to earn CostaClub points.

8.18 Welcome Gift (personal privilege)
Ambra Members
Ambra Members who join at least 7 days before the departure date of their cruise will receive a surprise welcome gift on board which may differ depending on the cruise and the ship. Gifts will not be sent to a Member's home under any circumstances

8.19 Gift on moving up a level (personal privilege)
Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members
The privilege entitles Members to a gift the first time they move up to a new Club level. The gifts are different for each level and will be delivered to Members' cabins during the first cruise taken at the new level. Gifts will not be sent to a Member's home under any circumstances. Gifts are given just once each times Members move up a level and cannot be used as a form of recognition of belonging to that Club level.

8.20 CostaClub discounts on a selection of items and services on board (personal privilege)
Ambra, Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members Members will be entitled to exclusive discounts on a selection of items and services when they use their cabin card. The items and services that are discounted and the amount of the discount for each of them can be found on board on special cards and at the interactive stands. These may differ from ship to ship and may not be available in equal numbers on board ships at a given time. The discounts are not retroactive and they will be offered at the time the purchase is registered with the Member's cabin card. CostaClub discounts may not be used with other discounts or promotions.

8.21 Dedicated members of staff available to help with booking onboard services (cabin privilege)
Perla Diamante Members
After boarding, Perla Diamante Members will find a letter in their cabin containing the name and telephone number of the person they can contact who can book onboard services that carry a charge on their behalf. The letter will include the times when the service is offered.

8.22 Complimentary bottle of water in the cabin (cabin privilege)
Acquamarina Members
Acquamarina Members will be given a bottle of water in their cabin. The privilege is provided per cabin, with one bottle being offered per cruise.

8.23 Basket of fruit in the cabin (cabin privilege)
Perla, Perla Oro and Perla Diamante Members
Perla, Perla Oro and Perla Diamante Members will be given a basket of fruit in their cabin. It will not be restocked but will be left in the cabin until there is no more fruit in it. The privilege is provided per cabin and will be offered once per cruise.

8.24 Bottle of sparkling wine in the cabin (cabin privilege)
Corallo, Perla, Perla Oro and Perla Diamante Members
Corallo, Perla, Perla Oro and Perla Diamante Members will be given a different bottle of sparkling wine depending on the level they are a Member of. The privilege is provided per cabin, with one bottle being offered per cruise.

8.25 An additional pool towel in the cabin (cabin privilege)
Perla, Perla Oro and Perla Diamante Members
Perla, Perla Oro and Perla Diamante Members and anyone travelling in the same cabin will be given an additional pool towel to be used on board during their cruise.

8.26 Courtesy gown, slippers and bath items (cabin privilege)
Perla Oro and Perla Diamante Members
Perla Oro and Perla Diamante Members and people travelling in the same cabin will find a robe and slippers that they can use on board during their cruise. Each guest will also be given a kit of bath items.

8.27 Personalised minibar with your favourite items (cabin privilege)
Perla Diamante Members
Perla Diamante Members and people travelling in the same cabin can ask for their cabin minibar to be personalised with their favourite onboard drinks and snacks from the items on the minibar menu in the cabin. The privilege is valid on cruises lasting 5 days or more. The items are to be paid for.

8.28 Birthday cake and complimentary studio portrait photo (personal privilege)
Ambra, Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members
The privilege is reserved for Members celebrating their birthday during the cruise. This privilege will be delivered in a way that is determined by the ship's operational requirements and Members will be informed on board. The free birthday photo is a portrait photo that the Member can have taken on one of the sets of the onboard photographers.

8.29 CostaClub Cocktail Party and complimentary photo (cabin privilege)
Ambra, Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members
Ambra, Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members and people travelling in the same cabin will receive an invitation to take part in the CostaClub Cocktail Party. All Members that take part will receive a complimentary photo taken before the event (1 per cabin). Members will be advised onboard about how to collect their photo. It is not possible to change the complimentary photo.

8.30 VIP Cocktail Party (cabin privilege)
Perla Oro and Perla Diamante Members
For Perla Oro and Perla Diamante Members, Suite Guests, and any other VIP guests at the ship's discretion on cruises lasting longer than 4 days. The invitation will be delivered to the Members entitled to the privilege on board and is extended to all occupants in the same cabin as the Member who receives the invitation.

8.31 Tour of the ship's kitchens (cabin privilege)
Perla Oro and Perla Diamante Members
Perla Oro and Perla Diamante and people travelling in the same cabin are entitled to a tour of the ship's kitchens on cruises lasting more than 7 days.

8.32 Wine tasting experience (cabin privilege)
Perla Diamante Members
Perla Diamante Members will be invited to take part in a wine tasting. The invitation is open to all adult Guests in cabins with at least one Perla Diamante Member. The privilege is valid on cruises lasting more than 7 days. The privilege is not available on cruises in South America.

8.33 Complimentary dinner at the Samsara Restaurant/Pizzeria (cabin privilege)
Perla Members: Samsara Restaurant
Perla Oro Members Samsara Restaurant or Pizzeria
Perla Members and people travelling in the same cabin are entitled to a complimentary dinner at the Samsara Restaurant, on ships that have one. Perla Oro Members and people travelling in the same cabin are entitled to a complimentary dinner at the Samsara Restaurant, on ships that have one, or at the Pizzeria. The complimentary dinner privilege can only be used once in one of the two Restaurants.
The privilege does not cover the cost of drinks or the service charge.
The privilege is dependent on availability and times defined by the ship's operational requirements. The dinner invitation is for all occupants in the same cabin. If two Members in the same cabin are entitled to the privilege, it will only be available once for both occupants. The invitation does not cover the cost of drinks and is not valid for the service charge. Members who do not use this privilege for whatever reason may not transfer it, may not request reimbursement, and may not recoup it for a future cruise and may not substitute it with dinner in another paying restaurant or with another kind of privilege.

8.34 RClub Restaurant or Reserved Area in the main Restaurant for breakfast, lunch and dinner (cabin privilege)
Perla Diamante Members
The Club Restaurant, on ships that have one, is the Restaurant reserved for Suite Guests.
Perla Diamante Members who are not travelling in a Suite and people travelling in the same cabin are entitled to use the Club Restaurant for breakfast, lunch and dinner with no designated seating times, on ships that have a Club Restaurant, for the whole duration of the cruise. The privilege does not cover the cost of drinks or the service charge. The privilege is subject to the Restaurant's maximum capacity. If there are more Perla Diamante Members and Suite Guests than the Club Restaurant can hold, Perla Diamante Members not in Suites will dine in an area specially set aside in the main Restaurant. Here they will be offered the main Restaurant menu from which they can choose Special Dishes for free.

8.35 Sweet moments: a special coffee and slice of cake (cabin privilege)
Corallo Members
Corallo Members and people travelling in the same cabin are entitled to a Caffè Speciale illy or Delizia di Caffè and a slice of cake. The privilege can be used at the Bars on board. The coffee and cake selection may vary from ship to ship. Members who do not use this privilege for whatever reason may not transfer it, may not request reimbursement, and may not recoup it for a future cruise and may not substitute it with another kind of privilege.

8.36 Chocolate on Gala evenings (cabin privilege)
Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members
Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members and people travelling in the same cabin will receive a chocolate in the cabin on Gala evenings.

8.37 First two rows of seats reserved in the theatre for evening shows (cabin privilege)
Perla Diamante Members
The privilege of the first rows of seats reserved in the theatre for evening shows is reserved for Perla Diamante Members and occupants in the same cabin. The seats will be available only up to 5 minutes before the start of the show. The privilege is dependent on the number of Perla Diamante Members on board.

8.38 Whole day free at the spa (personal privilege that can be extended to a cabin companion)
Perla Diamante Members
Perla Diamante Members are entitled to a day in the spa area on board, where available. The privilege is valid once per cruise and for the Member entitled to the privilege and a person travelling in the same cabin.

It can be booked on board, except on days sailing at sea. It is subject to availability at the time of booking and the operational requirements of the ship.

8.39 Magic Bag laundry service at end of cruise (machine wash and folding) (personal privilege)
Perla Diamante Members
A free laundry service is provided to Perla Diamante Members on cruises lasting 5 days or more that includes a machine wash and folding of a maximum of 25 items. The privilege is personal, therefore reserved for all Members entitled to the privilege.

8.40 End of cruise CostaClub gift (cabin privilege)
Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members
Acquamarina, Corallo, Perla, Perla Oro and Perla Diamante Members are entitled to receive a gift on board.The gifts are intended to be a cabin privilege. The gift received will be for the highest CostaClub level of the occupants in the cabin. If a certain free gift is not available it may be substituted with another depending on availability on board. Gifts will be delivered to cabins once per cruise and will not be sent to a Member's home under any circumstances.


Art. 9 – Legal information

9.1 Membership of the Club is subject to the terms and clauses contained in the following General Conditions.

9.2 Costa may suspend or terminate the Programme before the end of the validity period indicated in Art. 2 only for just cause, in accordance with articles 1989 et seq. of the Italian Civil Code. Members will be informed of early termination and, when possible, suspension at least 30 days before or as soon as possible in advance, or, in the case of suspension, as soon as possible after it. Members may be informed by Costa via the website www.costacruise.com or by other dedicated means.

9.3 Costa reserves the right to modify or supplement at any time the conditions for participating in the Programme, the privileges and the means of earning points, in so far as this does not prejudice the good faith of the Member.
These modifications or supplements will be made public via the website www.costacruise.com or by other dedicated means.
Modifications or supplements to the conditions for participating are considered accepted if the Member does not oppose them in writing within two months of being informed. If a Member opposes the modification or supplement within that deadline, their participation in the Programme will be terminated.

9.4 At its sole discretion, Costa reserves the right to exclude Members from the Club without any notice if Members do not respect the terms of these General Conditions and/or their behaviour does not comply with the General Conditions or does not comply with the law or Costa's General Conditions also, if they exhibit behaviour that could damage Costa's image or if they attempt to use their status as Member or use documents recognising and legitimising their membership in a way not provided for in the General Conditions. In case of exclusion and/or closure of the account, all points earned up to that moment and the associated privileges will be forfeited immediately. Costa Crociere also reserves the right to refuse participation in the Programme to anyone who does not meet the requirements of these General Conditions.

9.5 The Member guarantees that all information they have provided is correct and only they are responsible for it.

9.6 The information supplied by Members is filed for the purposes of correct management of the Club. This file is managed by Costa in accordance with Law 196/2003, which guarantees its use according to the purposes outlined in the “Privacy Policy” section published on the website www.costacruise.com and also available onboard at the Hospitality Service Desk.

9.7 The Member has the right to interrupt their membership of the Club Programme at any time. In this case, the Member must inform Costa by sending a registered letter to Costa Crociere, Customer Service CostaClub, Piazza Piccapietra 48, 16121 Genova, Italy, or by sending an email to the address costaclub.europe@costa.it attaching a copy of their ID document. In this case an email will be sent to the Member's email address confirming cancellation.

9.8 In the case of any controversy concerning the validity, interpretation and/or execution of these General Conditions and the Club, Italian law will be exclusively applicable.


10. Art. 10 – Information on the processing of personal data in compliance with Legislative Decree 196/2003 – Code concerning the protection of personal data

10.1 All data provided when registering with the CostaClub Programme or acquired at a later date is processed by Costa as Data Controller, in accordance with current legal and regulatory provisions regarding personal data protection and in particular in compliance with Legislative Decree no. 196 of 30 June 2003 ("Code concerning the protection of personal data").

10.2 Purposes of processing the data. The processing operations as well as the personal data collected are necessary for managing the Member's participation in the CostaClub Programme, to award the Member their points and other benefits relating to participation in the CostaClub Programme and ownership of the CostaClub Card, as well as to provide related services, in compliance with these General Conditions. Data may be processed for sending communications relating to the CostaClub Programme as well as by consent for marketing purposes for products and services provided by Costa Crociere and group companies, as well as for profiling. In particular:
a. Marketing activities. Data provided by Members when registering with the Programme and/or when registering on the website www.costacruise.com and/or acquired at a later date by the company for the ordinary management of the Club (e.g. total spent on board, type of cruises taken, etc.), may also be processed by the Member's specific consent for sending commercial messages and for marketing purposes for Costa Crociere, companies in the Costa group and/or business partners. This data may be processed using automated means (e.g. email, fax, text messages, etc.) and non-automated means (e.g. regular post, with an operator by telephone, etc.). Costa Crociere also informs Members that personal data may be used to send company communications relating to their status as Member and the Programme's benefits. In particular, Costa Crociere may use the email address provided by the Member when registering with the Costa Club or during participation in the Programme to send information and promotions relating to the Club and its initiatives, if the Member does not object. Costa Crociere informs Members that they can stop these messages from being sent at any time by clicking on the relative button at the bottom of the email that they have received or by sending requests to the addresses below.
b. Profiling activities. With a Member's explicit consent, Costa Crociere may carry out activities relating to profiling, analysis of their travel preferences and market research, with the aim of improving services and commercial information provided by Costa Crociere, thus tailoring them to suit the interests of its Members. This data is processed using the personal data collected during cruises too, in accordance with the guarantees and necessary measures required by the Italian Data Protection Authority (“Authority”).
With the Member's specific consent, the personal data provided when joining and registering with the Costa Club Programme and when purchasing the tourist package (e.g. name, address etc.) or data acquired by Costa Crociere during a cruise (e.g. purchases made) may be used for profiling activities to improve the services and commercial information provided by Costa Crociere, thus tailoring them to suit the interests of its Members. Information will only be entered into the profiling database if Members specifically provide their consent. If a Member does not consent to having their information processed for this purpose, they should know that some information that could be used for profiling purposes will be entered into a separate database, should it become necessary for providing a requested service.
If the Member consents to having their data processed for profiling activities, the data collected for this purpose will be managed by Costa Crociere staff specifically appointed to process the data in accordance with the Privacy Code.
In accordance with the guarantees and necessary measures required by the Authority, data collected and processed for profiling purposes will be stored for a maximum of ten (10) years, after which they will be automatically deleted or made permanently anonymous.
Members are informed that they may also exercise their rights regarding profiling activities in accordance with art. 7 of the Privacy Code, as described in more detail below.

10.3 Means of processing. Costa Crociere guarantees that personal data is processed using electronic,manual and hard copy means, in accordance with the minimum security measures required to guarantee the privacy of the individual the data refers to and to avoid the risk of the data being disclosed to unauthorised third parties. Data grouped by category and/or cluster, when anonymous and aggregated, may be used for statistical analysis. No data , excluding that required by law or explicitly authorised by the Member, will be disclosed under any circumstances.
Personal data is processed for the whole duration of the Programme and subsequent versions of the Programme, within the terms and conditions laid down in these General Conditions, and the data is stored after the end of the Programme and/or after a Member terminates or exercises their right to object in accordance with art. 7 of the Privacy Code exclusively for the purposes of managing disputes and/or administrative-accounting purposes and after the Programme ends or is terminated based on the terms of limitation of Members' rights.

10.4 Scope of data disclosure. Data may be disclosed, for the purposes mentioned above, to the following categories (i) companies that are a part of the same Costa Crociere Company Group, including those based abroad; (ii) persons, companies, associations or professional studios that provide assistance and consultancy services or activities for Costa Crociere; (iii) individuals permitted to access data by law and secondary legislation or by provisions issued by authorities permitted to do so by law. The data may also be known to internal personnel, acting as data processors and/or data processing managers, and to external parties, who operate as data processing managers or controllers, instructed to perform specific processing operations, including those relating to profiling activities, by Costa Crociere. For the purposes indicated, the data may be transferred overseas to third companies, either within or outside the European Union. A list of persons to whom the data is disclosed can be obtained by writing to the email address info@costa.it or to the addresses below. The supply of data is required for membership in the CostaClub programme.

10.5 What happens if Members do not provide data and consent. Personal data requested when joining the CostaClub Programme and marked with an asterisk (*) must be provided for full participation in the Programme and for related initiatives, as well as to fulfil legal requirements. If Members refuse to provide the personal data requested, in whole or in part, also during the period of validity of the Programme, it will be impossible for Costa Crociere and third-party companies who provide services for the Programme to implement the Programme fully and to execute it correctly. Personal data not marked with an asterisk (*) is, on the other hand, optional and if it is not provided it will have no bearing on the Member's registration and participation in the Programme.
Members are guaranteed appropriate information about how the personal data collected for the Programme's aims will be processed, and they will be asked, when required by law, for their consent. In particular, Members have the right to freely express their choices concerning the processing of personal data, also by consenting or not to individual aims, including that of (i) commercial offers being sent by Costa Crociere relating to its own services and/or products; (ii) satisfaction questionnaires being sent and targeted profiling being carried out to examine consumer habits and information, and commercial activities that better reflect the interests of Members being performed; (iii) marketing activities by third parties, including companies in the Costa group, also ones based abroad, and/or by business partners. If consent is not given for these purposes, it will not prevent the CostaClub Programme that the Member has joined from being implemented correctly, but it will mean that Members won't receive information or offers about products and services provided by Costa Crociere or third parties, including companies in the Costa group.

10.6. Data Controller and Manager. The data controller is Costa Crociere S.p.A. with offices in Piazza Piccapietra 48, Genoa, Italy. For the requested service to be performed correctly, personal data may be disclosed to Costa Crociere's internal staff, acting as data processors and/or data processing managers, as well as to third-party companies, or companies that are part of the Costa Crociere group, including the branches in Italy and branches with offices abroad who, as independent data owners and managers, perform functions strictly related to and instrumental for providing those services.

10.7. Members' rights. Members have the right, at any time, to exercise the rights stated in art. 7 of the Code, also as regards profiling activities, including the right to be told whether or not data about you is being held, what that data concerns and where it came from, to check if the data is accurate and have it added to, updated or corrected. If any of the data has been processed in breach of the Privacy Code, then Members may ask for it to be deleted, transformed into an anonymous form or blocked; in any event, Members may object for legitimate reasons to that data being processed, as well as object even partially – including in relation to how information is sent – to marketing and profiling activities by sending an email to costaclub.europe@costa.it or by writing to Costa Crociere SpA , Piazza Piccapietra 48, 16121 Genova, Italy, for the attention of the Sales & Marketing Privacy Manager.

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